The Complete ASHP Service

Whether you’re experienced with ASHPs or just getting to grips with the technology, a smooth installation process can make all the difference. You want to know, whatever the question, you’ll have the technical support and expertise to keep things moving. That’s exactly what our comprehensive support is for – we’re here when you need us.

Read on to discover how we can guide you through the entire ASHP process from specification and installation to customer after care and servicing.

Opportunity knocks

It’s fair to say the heating and hot water landscape today is unrecognisable compared to just a few years ago, especially for installers who’ve been in the job for a long time. With the arrival of new technologies such as ASHPs, the landscape of ‘traditional’ heating has changed significantly. The move to other forms of heating is being driven largely by homeowners seeking low-carbon alternatives that provide them with increased efficiency and value for money.

But while change can feel uncertain, this shift presents a real opportunity to stay ahead by offering future-proof heating solutions that align with changing expectations and legal requirements. To make the most of this, you need to feel confident in your skills and knowledge at every stage of ASHP installations, from first conversation to final handover. That’s where we’re here to support you.

End-to-end guidance

As experienced heating and hot water solutions providers, we know how valuable it is to have support you can reply upon at every stage. After all, it’s the foundation for successful ASHP installations. Take training for example, our high-quality heat pump installer (BHPI) course combines theory with practical sessions. This gives you hands-on experience of system design, pipework configurations and electrical connections. These crucial aspects of training ensure you have the confidence to begin your ASHP journey the right way.

We’ve had great feedback from installers who’ve already attending the training. In May, our courses achieved a “world class” net promoter score of 87, demonstrating engineers’ satisfaction with the clear, step-by-step guidance received by our expert trainers in small class sizes.

On-site commissioning support, which should include thorough inspection of set up and operation, can be equally importance to ensure that the ASHP performs as efficiently as possible, preventing any potential underperformance over time. That’s why we provide assisted commissioning support on your first ASHP installation. This fine tunes the process, making it easier for you and your customers.

Delivering great customer service isn’t optional, it’s key to standing out in the ASHP market. We give you the tools and knowledge to do just that, so you can reassure customers and stay ahead in a changing market.

Our solutions are designed with you in mind. Baxi’s latest pre-plumbed and pre-wired ASHP hot water cylinder, for example, arrives with much of the pipework and fittings pre-assembled, saving engineers time on site, while pre-wiring reduces the time and effort needed for electrical connections. An integrated controller manages domestic hot water and central heating and, with an optional accessory kit, engineers can easily configure two separate heating zones.

Find out how our expert advice and hands-on support can help make your next ASHP more efficient by visiting our Heat Pump Training pages.