Privacy Notice

1. Our privacy commitments

Baxi Heating UK Limited (referred to in this document as “Baxi Heating”, “we”, “our”, “us”), take your privacy and the security of your personal data very seriously and want to be as clear and transparent as possible about what we do with it.

This is in line with our core company values where we place the customer at the heart of our focus. Together we will be reliable and responsive in the way we deal with people, and we will also treat everyone with trust and respect.

This privacy notice explains how we process your personal data. (“processing” means everything we do with your data including when we collect, record, organise, structure, store, use, disclose, disseminate, restrict, erase or destroy data about you).

It also explains when we might disclose your data to others, how we keep it secure and also your rights regarding your data.

To fulfil our responsibilities and demonstrate compliance with the General Data Protection Regulation (EU) 2016/679 (GDPR), The UK GDPR & The Data Protection Act 2018, we are committed to the six principles of the regulations by:

• Processing your personal data lawfully, fairly and in a transparent manner
• Collecting your personal data for specified explicit and legitimate purposes
• Ensuring that your personal data is adequate, relevant and limited to what is necessary
• Ensuring that your personal data is accurate and, where necessary, kept up to date
• Retaining your personal data only for as long as necessary
• Processing your personal data in an appropriate manner to maintain security

2. Information about us

The data controller is Baxi Heating UK Limited, Brooks House, Coventry Road, Warwick, CV34 4LL. We are registered in England & Wales as Baxi Heating UK Limited, registered number 03879156. In the Republic of Ireland, we are registered as BDR Thermea Ireland Limited trading as Baxi, registered number 26092.

Baxi Heating makes some of the best-known heating and hot water brands in the UK and Ireland. Our principal brands, their websites and the addresses from which we operate are shown below. This privacy notice is applicable for all of our brands