How-to guides

You can set your smart room thermostat to heat your home efficiently by choosing the right temperature and investing in quality insulation around your home

If you have a Maintenance and Support plan with us, follow the instructions on this page. If not, call us on 0330 828 0709 to book your Boiler service.

To help prevent your condensate pipe freezing, you can lag the pipe with waterproof and weatherproof lagging. Find out more...

It is simple to defrost your condensate pipe. Watch this video to learn how to thaw a frozen boiler condensate pipe.

During winter, you may have turned on the temperature up a few degrees. Watch this video to learn how to turn down the flow temperature of your Boiler.

All boilers need the water pressure topped up from time to time. Watch this video to learn how to repressurise your boiler with an Easy-Fill filling link.

When the power comes back on after a power cut, your air source heat pump controls will all come back on again normally, and there is no need to reset.