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Help & Advice
Explore our insightful library of expert advice topics and how-to-videos, covering our range of products and services.
To help prevent your condensate pipe freezing, you can lag the pipe with waterproof and weatherproof lagging. Find out more...
It is simple to defrost your condensate pipe. Watch this video to learn how to thaw a frozen boiler condensate pipe.
During winter, you may have turned on the temperature up a few degrees. Watch this video to learn how to turn down the flow temperature of your Boiler.
All boilers need the water pressure topped up from time to time. Watch this video to learn how to repressurise your boiler with an Easy-Fill filling link.
When the power comes back on after a power cut, your air source heat pump controls will all come back on again normally, and there is no need to reset.
Read on to find out how to reset your boiler, whether it has a dedicated rest button, an ON/OFF/SELECTOR switch or a thermostat control knob.
You may want to top up the water pressure in your boiler occasionally. This is a simple job that you can do yourself. Watch this video to find out how...
Find out more about Registering your Baxi boiler warranty, what happens when you move into a new build property & how to keep your warranty valid.
We've shared the answers to some of the most frequently asked questions about key issues that are important to you.
We are an award-winning service division and are here to provide support for the lifetime of your boiler.