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Baxi at Home Blog

Baxi is a leading manufacturer of heating and hot water solutions

Our solutions include Boilers, Air Source Heat Pumps (ASHPs), combined heat and power (CHP), heat interface units (HIUs), prefabricated plant rooms and skids, controls and digital applications.

In the UK and Ireland, Baxi has a portfolio of some of the best known and most respected brands in the residential and commercial heating industry - Remeha, Potterton Commercial, Andrews water heaters, and Heatrae Sadia.


Baxi is proud to have been manufacturing in the UK since 1866. From our award-winning customer support to our industry-leading hands-on training, we are fully committed to making life with Baxi as easy as possible.


We have a strong research and development platform and the financial strength of BDR Thermea Group means we make considerable capital investment to stay at the cutting edge of innovation. We are actively involved with designing products that will take us into the zero carbon future.


We employ over 1,200 people in the UK and Ireland and our manufacturing site is in Preston, close to where Baxi was first established in 1866.

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Monday to Friday

8am to 6pm

Saturdays and Bank Holidays

8:30am - 2pm

FAQs

  • All FAQ's
  • Air Source Heat Pumps

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  • General

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  • Servicing

  • Warranty

How much does it cost to service an air source heat pump?

The price of an air source heat pump service starts at £200, with servicing plans available to help manage the cost.

Do air source heat pumps need servicing?

Your heat pump should be serviced at least annually to keep warranties valid and to ensure it is in the best possible working condition.

Are air source heat pumps safe?

Heat pumps are designed to be safe, with features such as pressure relief valves and sensors to prevent excessive pressure. Your installer will also work to specific industry regulatory standards and quality assurance measures.  

Does an air source heat pump freeze in the winter?

Air source heat pumps have an automatic defrost cycle that uses warmth from within your home to melt away frost and ice on the outside unit during cold weather. The process only takes a few minutes and you will likely not even notice.

What settings can a heat network work with?

Heat networks are suitable for various settings that have multiple end users. 

What is a Heat Network?

Find out what heat networks are and different types of heat networks at our Baxi FAQ's section...

What size air source heat pump do I need?

When talking about the size of an air source heat pump, we’re actually referring to the power output, measured in kilowatts (kW) rather than its physical size. The output your heat pump will need to deliver depends on unique aspects of your home, such as:

  • The size and layout of your property
  • Occupancy and average heating usage
  • How old your property is
  • Quality of insulation
  • Type of windows
  • Your desired indoor temperature 

These, naturally, will be different for everyone, so be sure that you assess all of these carefully with your installer.

Can an air source heat pump improve my EPC rating?

According to the UK government’s Simple Energy Advice website, installing an ASHP in a typical four-bedroom detached house could improve the property’s EPC rating from a D to a B, potentially saving homeowners up to £1,300 per year on their energy bills.

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Baxi at Home Blog

Lots of information, hints and tips about heating and hot water for your home, energy saving and the future of home heating.

User Guides

Looking for product literature? We have all the User Guides and Manuals you may need.