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Customer Support - Baxi

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We are an award-winning service division and are here to provide support for the lifetime of your boiler.

Featured Article

Baxi is a leading manufacturer of heating and hot water solutions

Our solutions include Boilers, Air Source Heat Pumps (ASHPs), combined heat and power (CHP), heat interface units (HIUs), prefabricated plant rooms and skids, controls and digital applications.

In the UK and Ireland, Baxi has a portfolio of some of the best known and most respected brands in the residential and commercial heating industry - Remeha, Potterton Commercial, Andrews water heaters, and Heatrae Sadia.


Baxi is proud to have been manufacturing in the UK since 1866. From our award-winning customer support to our industry-leading hands-on training, we are fully committed to making life with Baxi as easy as possible.


We have a strong research and development platform and the financial strength of BDR Thermea Group means we make considerable capital investment to stay at the cutting edge of innovation. We are actively involved with designing products that will take us into the zero carbon future.


We employ over 1,200 people in the UK and Ireland and our manufacturing site is in Preston, close to where Baxi was first established in 1866.

Opening times

Monday to Friday

8am to 6pm

Saturdays and Bank Holidays

8:30am - 2pm

Baxi at Home Blog

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What is the Boiler Upgrade Scheme (BUS)?

Find out what Boiler Upgrade Scheme (BUS) is and how it works at Baxi FAQs section...

Who needs to know, when installing an air source heat pump?

Who needs to be informed when installing an Air Source Heat Pump? Find out the lost of people/authorities here...

Do I have to be Gas Safe registered to install an air source heat pump?

A competent knowledge in plumbing and heating is all that is needed as a prerequisite for the NVQ Level 3 Heat Pump Installation qualification. Read more...

Do I have to be F-Gas certified to fit an ASHP?

Monobloc style air source heat pumps contain a hermetically sealed refrigeration circuit and do not require F-Gas certification to install.

Why such a big push to install air source heat pumps now?

Find out why there is such a big push to install Air Source Heat Pumps now...

What is a monobloc air source heat pump (ASHP)?

Monoblocs are self-contained heat generators. All the hydronic, refrigeration & electrical components are inside the casing, similar to a boiler. Read more

How do I connect My Baxi app to my Alexa? 

Learn how to connect My Baxi app to Alexa. Once you've linked your uSense to Smart Home device, you can ask Alexa to announce or set the Room Temperature.

What are the different hot water settings and how do I change them?

Learn the different hot water settings and how to change them at Baxi FAQ section here...

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Baxi at Home Blog

Read on for lots of info, hints and tips about heat and hot water for your home, energy saving and the future of home heating.

User Guides

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