FAQs

Question 1

Can I run a bath and shower at the same time?

Accepted Answer

Depending on whether you have a hot water cylinder, you can normally run a bath and a shower at the same time. A system boiler and storage cylinder may be more suitable for properties that have a higher demand.

Question 2

What are the different types of boilers?

Accepted Answer

The main types of boiler are combi, system, heat only, and electric boilers. The one that you choose for your property will depend on your specific needs and aspects of your home.

Question 3

What are the different hot water settings and how do I change them?

Accepted Answer

You can change your hot water settings through the Hot Water panel on your Baxi unit.

Question 4

Should I turn off my air source heat pump in the summer?

Accepted Answer

Air source heat pumps work best when they are allowed to run continuously. You’ll need to keep it switched on, even in summer, for it to work efficiently throughout the year.

Question 5

Are air source heat pumps safe?

Accepted Answer

Air source heat pumps that are installed correctly and in accordance with key guidelines are designed to be safe and efficient, with numerous safety features required as part of the installation.

Question 6

Are there grants available for air source heat pumps?

Accepted Answer

Grants such as the Boiler Upgrade Scheme are available to help eligible households with the cost of having an air source pump installed at the property.

Question 7

Can a hot water cylinder work with an immersion heater?

Accepted Answer

The short answer is yes. Find out how an hot water cylinder work with an immersion heater works; and how to maintain the system...

Question 8

Can an air source heat pump improve my EPC rating?

Accepted Answer

Having an air source heat pump installed at your property can bring significant benefits. One of them being your EPC rating. Find out more...

Question 9

What size air source heat pump do I need?

Accepted Answer

Heat pumps need to be sized correctly in order to work efficiently. Generally, larger homes need a heat pump with a larger output.

Question 10

Air source heat pump costs

Accepted Answer

Air source heat pump tends to cost around £14,000. But, homeowners in England & Wales can get a discount of up to £7,500 off an ASHP installation. More...

Question 11

What is the coefficient of performance (COP) of an air source heat pump?

Accepted Answer

An air source heat pump’s COP and SCOP ratings give an indication of how efficiently it performs under certain conditions and throughout the year.

Question 12

What size hot water cylinder do I need for a 2 or 3 bed house?

Accepted Answer

Though the usage varies, there is a general rule of thumb you can use for getting the right size cylinder for your home, usually between 45-60 litres of water per occupant. A two-bedroom home (2–3 occupants) typically requires a cylinder that holds between 120 and 180 litres and three-bedroom homes (3–4 occupants) typically need a cylinder that holds between 180 and 240 litres.

Question 13

Why is my boiler leaking?

Accepted Answer

Checking for damp surfaces on or around your boiler, pipe corrosion, and water dripping beneath it can help identify if there is a leak.

Question 14

What are the benefits of a boiler service?

Accepted Answer

Regular servicing can keep you and your family safe, save you money and keep your warranty valid. Find out more...

Question 15

Is an air source heat pump noisy?

Accepted Answer

Air source heat pumps are designed to be quiet pieces of equipment, typically no louder than a refrigerator.

Question 16

Do you need planning permission for an air source heat pump?

Accepted Answer

In most cases, you don't need planning permission for an air source heat pump (ASHP). But there are certain rules & regulations to be followed in certain circumstances or settings.

Question 17

What should my boiler pressure be set at?

Accepted Answer

Normal operating water pressure for your boiler & central heating system is between 1.0 and 2.0 bar. Find out how to troubleshoot when the pressure drops.

Question 18

What are the Advantages and Disadvantages of Air Source Heat Pumps

Accepted Answer

From saving energy bills, ASHP grants to space requirement considerations; find out all about the pros and cons of Air Source Heat Pump...

Question 19

Why should I get the water in my central heating system cleaned?

Accepted Answer

If your boiler breaks down due to sludge in the system, the repair work is not covered under your warranty and can lead to expensive repair bills as a result.

Question 20

How do I know if I've got sludge in my central heating system?

Accepted Answer

Issues with your radiator temperature, leaks from your boiler, and unusual sounds from within your system are all indicators that there is a buildup of sludge.

Question 21

Can an air source heat pump be moved after installation?

Accepted Answer

While it is technically possible, as a general rule, an air source heat pump should not be moved once it’s installed. Find out more about the process...

Question 22

Will I need a hot water cylinder with my air source heat pump?

Accepted Answer

Yes, you will need a hot water cylinder with your air source heat pump, unless you are looking at a hybrid system.

Question 23

Should I turn off my boiler in the summer?

Accepted Answer

Generally, it is best to keep your boiler switched on even during the summer months, however this can depend on your home and your circumstances.

Question 24

Is a condensing boiler a combi boiler?

Accepted Answer

Is a condensing boiler the same as a combi boiler? The short answer is yes. However, there are 3 types of condensing boilers.

Question 25

How do I set up my new My Baxi app for my uSense smart control?

Accepted Answer

All the information on your old uSense app should be migrated automatically to your new My Baxi app.

Question 26

Why should I have a filter fitted?

Accepted Answer

Many boiler breakdowns occur due to sludge in the heating system. A magnetic filter is an effective way of preventing this sludge from accumulating, and may prevent costly breakdowns at a later stage.

Question 27

How often should I have my boiler serviced?

Accepted Answer

We advise you have your boiler serviced every year in accordance with the manufacturer’s instructions and to keep your warranty valid.

Question 28

How long is the warranty on a Baxi boiler?

Accepted Answer

Baxi boiler warranties range from two-year parts and labour up to 10-year parts and labour, subject to being registered within 30 days of the boiler’s installation and an annual service being carried out.

Question 29

How long does a boiler last?

Accepted Answer

Typically, a well-maintained boiler will last between 10 and 15 years, with a service carried out at least once a year.

Question 30

How energy efficient is my boiler?

Accepted Answer

Most modern boilers are designed to be highly efficient, due to changes in building regulations. You can use your boiler’s Energy related Products (ErP) directive certification to understand how efficient it is.

Question 31

How does a system boiler work?

Accepted Answer

A system boiler has all the main components of the heating system within it, allowing a neat and quick installation. The boiler heats water stored in a cylinder or tank, delivering hot water when required and is particularly beneficial in properties that have a high demand for hot water.

Question 32

Where is safe to install a boiler?

Accepted Answer

You can have your boiler installed safely in most rooms. However, you do need to consider the Building Regulations.

Question 33

What is a condensing boiler and how does it work?

Accepted Answer

A condensing boiler is a boiler that recaptures and reuses the heat from combustion gases that would normally be lost through the flue. There are three main types of condensing boiler: combi, system, and heat only boilers

Question 34

How do I set up holiday mode?

Accepted Answer

Holiday mode can be accessed from the More menu in your My Baxi app.

Question 35

How do I connect My Baxi app to my Alexa?

Accepted Answer

Connect the My Baxi app to Alexa by enabling the My Baxi Skill from the Alexa store.

Question 36

What temperature should my boiler be set at?

Accepted Answer

Typically, your boiler should be set to at least 65 degrees Celsius to prevent bacteria growing in the water and maintaining comfort.

Question 37

How can I set the temperature for my hot water?

Accepted Answer

You can set the temperature for your hot water between 50 and 60 degrees Celsius using the controls on your thermostat.

Question 38

How can I set the schedule for my central heating?

Accepted Answer

You can set the schedule for your central heating using the Baxi uSense app or thermostat.

Question 39

What is the Boiler Upgrade Scheme?

Accepted Answer

The Boiler Upgrade Scheme (BUS) provides eligible homeowners a grant of up to £7 500 to help with the cost of low-carbon heating systems such as air source heat pumps.

Question 40

Does my boiler filter need cleaning?

Accepted Answer

Your boiler filter should always be cleaned as part of your boiler’s annual service.

Question 41

Do I need to change my radiators for a new air source heat pump?

Accepted Answer

As air source heat pumps work at lower temperatures than traditional boilers, there may be a need for your radiators to be upgraded.

Question 42

What happens at a boiler service?

Accepted Answer

During a boiler service, your Gas Safe registered installer will carry out various checks, such as checking the gas pressure, ensuring safety devices are in good condition, and pipework is in a suitable condition. It will usually take around half an hour to complete a boiler service.

Question 43

What do I need to do to prepare for my Baxi Engineer visit?

Accepted Answer

Ahead of your Baxi engineer visit, make sure there is somewhere for them to park their van, that the boiler or cylinder can be accessed easily, and they have a safe environment to work in.

Question 44

Understanding hot water cylinder sizes and dimensions

Accepted Answer

Hot water cylinders come in different sizes and capacity varies according to factors such as the size of the property and the number of occupants.

Question 45

What is Benchmark?

Accepted Answer

Find out everything you need to know about the Benchmark Scheme - how it works, benefits, and how it affects your boiler warranty.

Question 46

Will an air source heat pump provide all of my heating and hot water needs?

Accepted Answer

When combined with a compatible hot water cylinder, an air source heat pump can be a great option for efficient heating and hot water performance.

Question 47

How old is my boiler?

Accepted Answer

You can find out how old your boiler is by visiting the official industry database. Read more...

Question 48

How does a heat only boiler work?

Accepted Answer

Heat only boilers heat the water stored in a cylinder or tank, delivering hot water throughout the property when it’s needed.

Question 49

How does a combi boiler work?

Accepted Answer

A combi boiler brings central heating and hot water together in one unit. Water is heated instantly when a tap is turned on and the thermostat signals the boiler to turn on the heating when the temperature drops below a set temperature.

Question 50

Does an air source heat pump freeze in the winter?

Accepted Answer

Most modern heat pumps have a defrost cycle feature to prevent it freezing during the winter.

Question 51

Do I have to have a magnetic boiler filter installed?

Accepted Answer

Fitting a filter is considered best practice when installing a new boiler. The installer must carry out the following steps when a new boiler is fitted...

Question 52

Are Baxi engineers Gas Safe registered?

Accepted Answer

Yes, our nationwide network of Baxi engineers are employed by Baxi and are Gas Safe registered. Find out more...

Question 53

Why is my external condensate pipe freezing?

Accepted Answer

Condensate pipes can freeze in extreme temperatures or as a result of improper insulation. A slow flow rate can also cause the wastewater to freeze before it can be drained away.

Question 54

What is sludge made from?

Accepted Answer

Sludge contains magnetite and other components as a result of the water in your heating system reacting with the metal in your radiators and pipework.

Question 55

Can an air source heat pump work alongside a boiler?

Accepted Answer

Air Source Heat Pump can absolutely work alongside a Boiler. This is called a hybrid system. Find out how they work, benefits & Installation considerations

Question 56

Cylinder types explained – vented, unvented, direct and indirect

Accepted Answer

Learn about the different types of hot water cylinders for your home - direct, indirect, vented and unvented - and which one you need for your requirements

Question 57

How do I refresh the dashboard page on the app?

Accepted Answer

Want to refresh the dashboard page on the My Baxi app? Pull down the home screen until the ‘refresh’ icon appears.

Question 58

Do I need a carbon monoxide detector fitted?

Accepted Answer

For you and your family's safety, it is advisable to fit a carbon monoxide alarm in each room in your home that has a gas appliance or solid fuel heating.

Question 59

What is central heating sludge?

Accepted Answer

Sludge or magnetite if left to build up, can damage the boiler and the heating system. Find out everything you need to know about Sludge here...

Question 60

What is a magnetic boiler filter?

Accepted Answer

Find out everything you need to know about the magnetic boiler filter, how they function, why should the filter be fitted, and how to look after them.

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FAQs

Can I run a bath and shower at the same time?

What are the different types of boilers?

What are the different hot water settings and how do I change them?

Should I turn off my air source heat pump in the summer?

Are air source heat pumps safe?

Are there grants available for air source heat pumps?

Can a hot water cylinder work with an immersion heater?

Can an air source heat pump improve my EPC rating?

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