Baxi Air Source Heat Pump installed at modern homes

Air Source Heat Pumps

Enjoy low carbon heating and hot water in your home with a Baxi Air Source Heat Pump

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Problem with your boiler? Check out our FAQs

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Baxi Customer Support

Customer Support

We are an award-winning service division and are here to provide support for the lifetime of your boiler.

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Baxi at Home Blog

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General

Summer maintenance start here - Central Heating Top Tips

As the warmer months approach, you may switch off your central heating without a second thought. While it’s great to save on your energy bills, completely neglecting your heating system over the summer can lead to problems when you need it again in the autumn. To keep your system in the best working condition, here’s our top 10 tips on what you should do during the summer months.

15/04/2025

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Baxi is a leading manufacturer of heating and hot water solutions

Our solutions include Boilers, Air Source Heat Pumps (ASHPs), combined heat and power (CHP), heat interface units (HIUs), prefabricated plant rooms and skids, controls and digital applications.

In the UK and Ireland, Baxi has a portfolio of some of the best known and most respected brands in the residential and commercial heating industry - Remeha, Potterton Commercial, Andrews water heaters, and Heatrae Sadia.


Baxi is proud to have been manufacturing in the UK since 1866. From our award-winning customer support to our industry-leading hands-on training, we are fully committed to making life with Baxi as easy as possible.


We have a strong research and development platform and the financial strength of BDR Thermea Group means we make considerable capital investment to stay at the cutting edge of innovation. We are actively involved with designing products that will take us into the zero carbon future.


We employ over 1,200 people in the UK and Ireland and our manufacturing site is in Preston, close to where Baxi was first established in 1866.

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FAQs

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What is the Boiler Upgrade Scheme?

Find out everything you need to know about Boiler Upgrade Scheme and if you eligible for the Boiler Upgrade Scheme.

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How do I connect My Baxi app to my Alexa? 

Learn how to connect My Baxi app to Alexa. Once you've linked your uSense to Smart Home device, you can ask Alexa to announce or set the Room Temperature.

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What are the different hot water settings and how do I change them?

Learn the different hot water settings and how to change them at Baxi FAQ section here...

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How do I set up holiday mode?

During Holiday mode, the heating temperature will be set to ‘anti-frost’ to protect your home from frozen pipes in cold weather. Learn how to get started.

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How can I set the schedule for my central heating?

The existing central heating schedules should have been migrated over from your old uSense app. If you need to change them, follow the instructions here...

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How can I set the temperature for my hot water?

Want to set the temperature for hot water? Here are the instructions. Remember to set between 50-60 degrees Celsius for a combi boiler. Find out more here.

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How do I refresh the dashboard page on the app?

Want to refresh the dashboard page on the My Baxi app? Pull down the home screen until the ‘refresh’ icon appears.

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How long does a Boiler last?

Find answers to how long does a boiler last, when does a boiler need replacing, and how you can make my boiler last longer here...

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Carbon Monoxide (CO) Advice

Read on for info on signs and what to do if you suspect you have carbon monoxide poisoning; and learn about CO alarms.

User Guides

Looking for product literature? We have all the User Guides and Manuals you may need.