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Baxi at Home Blog

Baxi is a leading manufacturer of heating and hot water solutions

Our solutions include Boilers, Air Source Heat Pumps (ASHPs), combined heat and power (CHP), heat interface units (HIUs), prefabricated plant rooms and skids, controls and digital applications.

In the UK and Ireland, Baxi has a portfolio of some of the best known and most respected brands in the residential and commercial heating industry - Remeha, Potterton Commercial, Andrews water heaters, and Heatrae Sadia.


Baxi is proud to have been manufacturing in the UK since 1866. From our award-winning customer support to our industry-leading hands-on training, we are fully committed to making life with Baxi as easy as possible.


We have a strong research and development platform and the financial strength of BDR Thermea Group means we make considerable capital investment to stay at the cutting edge of innovation. We are actively involved with designing products that will take us into the zero carbon future.


We employ over 1,200 people in the UK and Ireland and our manufacturing site is in Preston, close to where Baxi was first established in 1866.

Opening times

Monday to Friday

8am to 6pm

Saturdays and Bank Holidays

8:30am - 2pm

FAQs

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  • Air Source Heat Pumps

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  • Warranty

How do I refresh the dashboard page on the app?

Pull down the home screen until the ‘refresh’ icon appears.

How do I know if I've got sludge in my central heating system?

If you notice your radiators are hot at the top but cold at the bottom, or need to bleed your radiators more often, then you may have sludge built up in your system. 

How do I connect My Baxi app to my Alexa? 

Download the Alexa App, sign in if you already have an Amazon Account or create a new one.

On the Amazon Alexa App Menu, select Skills & Games, search for My Baxi and then select Enable.

Follow the on-screen instructions to complete the linking process

Ask Alexa to discover your device: Say 'Discover my devices' or use the Add Device menu in the Devices section of the Alexa App.

Will an air source heat pump provide all of my heating and hot water needs?

When combined with a compatible hot water cylinder, an air source heat pump can be a great option for efficient heating and hot water performance.

What should my boiler pressure be set at?

A safe level for your boiler pressure should be between 1.0 and 2.0 bar. Watch this video to learn how. 

How can I set the schedule for my central heating?

You can set your central heating schedule using the My Baxi app. Simply select More at the bottom of the screen, choose Schedules, and navigate to the Zones option. You can also use your app to set a holiday mode to keep your system working efficiently when you’re away.

Should I turn off my boiler in the summer?

In Summer, you might be tempted to switch off your boiler to save money. However, this can be inefficient and expensive. Instead, you should consider setting your boiler to only heat your water.

What is the Boiler Upgrade Scheme?

The Boiler Upgrade Scheme is a Government grant of £7,500 to support with the upfront costs of installing low carbon heating systems, such as an air source heat pump, subject to eligibility. A temporary uplift of £1,500 was also introduced in July 2026 to provide additional support for off-grid property owners.

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Baxi at Home Blog

Lots of information, hints and tips about heating and hot water for your home, energy saving and the future of home heating.

User Guides

Looking for product literature? We have all the User Guides and Manuals you may need.