How can we help?

Question 1

Why is my external condensate pipe freezing?

Accepted Answer

If you're wondering why your condensate pipe keeps freezing, and want to prevent it, read this article

Question 2

Understanding hot water cylinder sizes and dimensions

Accepted Answer

Learn about hot water cylinders sizes and dimensions - how many litres capacity, how long does it take to heat water & more on this Baxi FAQ page...

Question 3

What is a condensing boiler and how does it work?

Accepted Answer

Find out everything you need to know about the Condensing Boilers on this Boiler FAQ page - types of Condensing Boilers, how they work, and benefits...

Question 4

Is a condensing boiler a combi boiler?

Accepted Answer

Is a condensing boiler the same as a combi boiler? The short answer is yes. However, there are 3 types of condensing boilers. Find out more...

Question 5

Do I need to change my radiators for a new air source heat pump?

Accepted Answer

Do you need to replace your radiators with a new air source heat pump? Find out more about heat loss, radiator sizing, costs and heating options here...

Question 6

Will I need a hot water cylinder with my air source heat pump?

Accepted Answer

Wondering if you need to have a hot water cylinder with an air source heat pump? Read for more information.

Question 7

Can an air source heat pump work alongside a boiler?

Accepted Answer

Air Source Heat Pump can absolutely work alongside a Boiler. This is called a hybrid system. Find out how they work, benefits & Installation considerations

Question 8

Are air source heat pumps safe?

Accepted Answer

Read our guide as we explore aspects addressing common safety concerns and showcase Baxi’s dedication to safe and efficient air source heat pump systems.

Question 9

Is an air source heat pump noisy?

Accepted Answer

Read our ASHP FAQ for an understanding of noise levels, guidelines/regulations, and Strategies for Minimising Air Source Heat Pump Noise.

Question 10

Cylinder types explained – vented, unvented, direct and indirect

Accepted Answer

Learn about the different types of hot water cylinders for your home - direct, indirect, vented and unvented - and which one you need for your requirements

Question 11

Will an air source heat pump provide all of my heating and hot water needs?

Accepted Answer

Exploring ways to have an energy-efficient heating system that delivers consistent performance all year-round? ASHPs could be a good option. Find out more

Question 12

Do you need planning permission for an Air Source Heat Pump?

Accepted Answer

In most cases, you don't need planning permission for an air source heat pump (ASHP). But there are certain rules & regulations to be followed. Read more..

Question 13

Should I turn off my air source heat pump in the summer?

Accepted Answer

Should you turn off an air source heat pump during the warm summer months? Find out here...

Question 14

What are the Advantages and Disadvantages of Air Source Heat Pumps

Accepted Answer

From saving energy bills, ASHP grants to space requirement considerations; find out all about the pros and cons of Air Source Heat Pump...

Question 15

What do Baxi error codes E23, E53, E133, E119 and E128 mean?

Accepted Answer

Is your boiler shut down and is showing error code E28, E53, E113, E119 or E128? Find out how to fix this...

Question 16

How do I connect My Baxi app to my Alexa?

Accepted Answer

Learn how to connect My Baxi app to Alexa. Once you've linked your uSense to Smart Home device, you can ask Alexa to announce or set the Room Temperature.

Question 17

What are the different hot water settings and how do I change them?

Accepted Answer

Learn the different hot water settings and how to change them at Baxi FAQ section here...

Question 18

How do I set up holiday mode?

Accepted Answer

During Holiday mode, the heating temperature will be set to ‘anti-frost’ to protect your home from frozen pipes in cold weather. Learn how to get started.

Question 19

How can I set the schedule for my central heating?

Accepted Answer

The existing central heating schedules should have been migrated over from your old uSense app. If you need to change them, follow the instructions here...

Question 20

How can I set the temperature for my hot water?

Accepted Answer

Want to set the temperature for hot water? Here are the instructions. Remember to set between 50-60 degrees Celsius for a combi boiler. Find out more here.

Question 21

How do I refresh the dashboard page on the app?

Accepted Answer

Want to refresh the dashboard page on the My Baxi app? Pull down the home screen until the ‘refresh’ icon appears.

Question 22

How long does a Boiler last?

Accepted Answer

Find answers to how long does a boiler last, when does a boiler need replacing, and how you can make my boiler last longer here...

Question 23

How long is the warranty on a Baxi Boiler?

Accepted Answer

Find answers to Boiler warranties, warranty cover, if warranties can be transferrable and how a Baxi boiler warranty work here at Baxi FAQs...

Question 24

Why is my Boiler leaking?

Accepted Answer

If water leaking from your boiler, we’ll help you diagnose the issue, and then show you what needs to be done. Read more to find out...

Question 25

How do I set up my new My Baxi app for my uSense smart control?

Accepted Answer

All the information on your old uSense app should be migrated automatically on My Baxi app. Simply follow the steps or watch our video to complete setup.

Question 26

What happens at a Boiler service?

Accepted Answer

Make sure the installer who carries out your service is Gas Safe registered. Find out what the engineer will check for and how long the service takes...

Question 27

Do I need a carbon monoxide detector fitted?

Accepted Answer

For you and your family's safety, it is advisable to fit a carbon monoxide alarm in each room in your home that has a gas appliance or solid fuel heating.

Question 28

Are there grants available for Air Source Heat Pumps?

Accepted Answer

Different areas may offer different grants to help you with the cost of installing an air source heat pump. Find out if you are eligible on this page.

Question 29

Should I turn off my Boiler in the summer?

Accepted Answer

Is it ok to turn off your boiler in summer? The short answer is: it depends on your home and your circumstances. Find out more...

Question 30

Why should I have a filter fitted?

Accepted Answer

Many boiler breakdowns occur are due to sludge in the heating system. Find out the many benefits of fitting a magnetic filter & how it can save you money.

Question 31

Why should I get the water in my central heating system cleaned?

Accepted Answer

If Boiler breaks down due of sludge in the system, the repair work is not covered by the Boiler warranty & can lead to expensive repair bills. Read more...

Question 32

Why are my radiators cold?

Accepted Answer

Not sure why your radiators cold at the top or bottom? Find out the reasons and simple solution to resolve this.

Question 33

What is central heating sludge?

Accepted Answer

Sludge or magnetite if left to build up, can damage the boiler and the heating system. Find out everything you need to know about Sludge here...

Question 34

What is a magnetic boiler filter?

Accepted Answer

Find out everything you need to know about the magnetic boiler filter, how they function, why should the filter be fitted, and how to look after them.

Question 35

How do I know if I've got sludge in my central heating system?

Accepted Answer

Find out if there is sludge in my central heating system with these common signs. As the installer to check for sludge during your annual boiler service.

Question 36

Does my Boiler filter need cleaning?

Accepted Answer

Ask your installer to clean your filter while carrying out your annual boiler service. Read more to find out why this is important...

Question 37

Do I have to have a magnetic Boiler filter installed?

Accepted Answer

Fitting a filter is considered best practice when installing a new boiler. The installer must carry out the following steps when a new boiler is fitted...

Question 38

Where can I find the serial number of my Boiler?

Accepted Answer

Serial number can usually be found on the drop down panel on the front of the boiler. Some boilers have a tag underneath the boiler. Find out more...

Question 39

What are the different types of Boilers?

Accepted Answer

Read about the different types of Boilers, their pros & cons, so you can make an informed decision on what's best for you when you come to replace yours.

Question 40

Which Baxi Boiler do I have?

Accepted Answer

Not sure which Baxi boiler you have? Find out by serial number & call Baxi Customer Support on 0330 678 0917. Find out more...

Question 41

How does a combi Boiler work?

Accepted Answer

Combi Boilers are the most popular type of Boiler sold in the UK. Find out how they work, their benefits, and if they are suitable for your home.

Question 42

How does a heat only Boiler work?

Accepted Answer

Heat only boilers are also known as conventional, traditional, open vent or regular boilers. Find out how they work and if they are suitable for your home.

Question 43

How does a System Boiler work?

Accepted Answer

A system boiler, or sealed system, is a great option if you have more than one bathroom or your household has a high demand for hot water.

Question 44

How energy efficient is my Boiler?

Accepted Answer

As one of the biggest costs for householders in the UK, find out how energy efficient your boiler is & how much you can save with a high efficiency model.

Question 45

How often should I have my Boiler serviced?

Accepted Answer

Boiler repairs can be expensive and inconvenient. We advise you have your boiler serviced every year in accordance with the manufacturer’s instructions.

Question 46

How old is my Boiler?

Accepted Answer

You can find out how old your boiler is by visiting the official industry database. Read more...

Question 47

Can I run a bath and shower at the same time?

Accepted Answer

It depends on if you have a hot water storage cylinder (usually found in the airing cupboard) or combi boiler. Find out more...

Question 48

What is a Back Boiler?

Accepted Answer

A Back Boiler is a small, compact Boiler fitted at the back of an open fireplace hearth. Find out everything you need to know about the Back Boiler.

Question 49

Where is safe to install a Boiler?

Accepted Answer

You can have your boiler installed safely in most rooms. However, you do need to consider the Building Regulations. Get more guidance here...

Question 50

What should my Boiler pressure be set at?

Accepted Answer

Normal operating water pressure for your boiler & central heating system is between 1.0 and 2.0 bar. Find out how to troubleshoot when the pressure drops.

FAQs

How can we help?

Why is my external condensate pipe freezing?

Understanding hot water cylinder sizes and dimensions

What is a condensing boiler and how does it work?

Is a condensing boiler a combi boiler?

Do I need to change my radiators for a new air source heat pump?

Will I need a hot water cylinder with my air source heat pump?

Can an air source heat pump work alongside a boiler?

Are air source heat pumps safe?

Is an air source heat pump noisy?

Cylinder types explained – vented, unvented, direct and indirect

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