2. FAQs

FAQs

How can we help?

We've shared the answers to some of the most frequently asked questions about key issues that are important to you.

  • All FAQ's

  • Baxi Packaged Solutions

  • Cylinders

  • Heat Pumps

  • Heat Interface Unit

  • MCS Umbrella

  • Professional

  • Training

Why consider a PUC unit

A PUC is a high-quality turnkey solution that allows for reduced on-site labour and installation time. The unit is compatible with low-carbon systems to assist with meeting sustainability targets and waste reduced.

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Understanding hot water cylinder sizes and dimensions

Hot water cylinders come in different sizes and capacity varies according to factors such as the size of the property and the number of occupants.

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Can a hot water cylinder work with an immersion heater?

The short answer is yes. Find out how an hot water cylinder work with an immersion heater works; and how to maintain the system...

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How soon can a PUC be installed?

PUCs are constructed off-site and delivered to the property ready to be fitted. This keeps installation times down and the process straightforward for you and the building’s residents.

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Is a PUC suitable for use with renewable technology?

PUCs can be part of a renewable energy heating system and suitable for use with low-carbon solutions, such as air source heat pumps, or a boiler.

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Will I need to have any training to use the PUC properly?

Our dedicated team will be on hand to provide expert training for housing providers, housebuilders, and other teams. We also provide a QR code where tenants can access a helpful guide on how the PUC works.

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What property types can I use a PUC for?

PUCs are suitable for most residential buildings. The unit is typically placed conveniently under a staircase, making it accessible and practical. Options for other buildings are also available.

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How does the PUC support us with post-installation maintenance?

PUCs are suitable for most residential buildings. The unit is typically placed conveniently under a staircase, making it accessible and practical. Options for other buildings are also available.

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Do I have to be F-Gas certified to fit an air source heat pump?

Monobloc style air source heat pumps do not require F-Gas certification to install. Split style ASHPs can be installed by an F-Gas certified engineer.

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Should I be Gas Safe registered to install an air source heat pump?

You do not need to be Gas Safe registered to install air source heat pumps, however you will need to be certified under the Microgeneration Certification Scheme, or MCS. Holding an MCS certification demonstrates that you work to the highest quality standards and will also allow your customers to claim specific grants to help with the cost of having an ASHP installed.

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Contact your ASM

If you are a merchant or installer, your local Baxi representative is here to help.

Our Solutions

Our range of heating and hot water solutions are designed with reliability, performance and energy efficiency in mind. Stocked in plumbing and builders' merchants nationwide we have a wide range of models and outputs of products, flues, controls and accessories suitable for all domestic heating installations.