Customer Support

Potterton is part of Baxi and the Baxi Heating family, meaning that as a Potterton customer you can benefit from Baxi's extensive customer support services. Whatever you need, our support team is never more than a phone call away.


Our UK customer contact centre and nationwide network of Gas Safe registered engineers are here to help.

0344 871 1545

If you have a Maintenance and Support plan on your Potterton boiler, you can book a repair online through Domestic and General.

If you would prefer to email us, please send a message to info@baxi.co.uk. If you would like to send us feedback on our products and services please visit Baxi Customer Relations.

Our UK customer contact centre and nationwide network of Gas Safe registered engineers are here to help, whether you require a boiler service or repair
If you are a Gas Safe registered installer, our technical helpline provides skilled technical support and advice when you need it.  While you are working on a boiler in a home, our team of experts can stand in front of the same model of boiler, see what you can see and talk you through until you have resolved your issue and are happy.

We will provide expert support, whenever you need it, from the very start of your project, through installation and commissioning, and then for the lifetime of your boiler.

Our opening times are:

Monday to Friday
8am - 6pm
Saturday
8:30am - 2pm
Sundays and Bank Holidays
Closed

* Calls to 03 numbers will cost the same as calls to standard landline numbers, and will be included as part of any inclusive call minutes or discount schemes for geographic calls.

Contact your BDM

Your local Potterton Business Development Manager can tailor support to suit your individual requirements.

Contact Your BDM
Boilers

The NEW Assure 36kW

The new 36kW addition to our Assure range. It is lightweight and whisper quiet, and comes with a first class SAP rating.

Find out more
Boilers
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