Meet the trainers

Richard started work with British Gas in 1980, as a gas service engineer before joining a local maintenance company carrying our service, maintenance and repair on boilers.

In 1989 he set up and ran his own heating business specialising in combi boiler service and repairs before working for Cannon as a senior engineer.

Richard joined Baxi in 1998 in the technical helpline department, before moving to the training department as a training officer in 2002, based at the Warrington training centre.

Robert began work as an apprentice with British Steel in 1985 before joining the Armed Forces where he specialised in communication and digital applications. Using his engineering skills he re-trained as a domestic gas engineer in 2007. He was then employed as a service and breakdown engineer with a large housing association in the North West.

Robert joined Baxi in 2011 as a Service Engineer, before moving into the training department as a Training Officer in 2015. Robert is based at the new training centre in Warrington.

Lance started in the industry as an apprentice gas service engineer for British Gas in 1978. After qualification most of his time was served as a member of a heating installation team. He started his own business in 1991, carrying out all types of gas and plumbing repairs and installations.

In January 2000 he became plumbing manager for a construction company in Nottingham, managing a small team of plumbers and gas engineers. He joined Baxi in 2003 as a service engineer, becoming a senior engineer in 2006. He gained his City and Guilds A1 assessor's qualification in 2008 whilst training Baxi Customer Support engineers and joined the training team in December 2016.

James has over 30 years experience within the heating industry.

He started as an apprentice plumber in 1984, working within the New Build sector to install and maintain products. He also worked as a self employed gas, heating and plumbing engineer for 10 years.

James joined Baxi as a service engineer in 2008, moving into the training department in Dartford in 2015.