Meet the trainers

Robert began work as an apprentice with British Steel in 1985 before joining the Armed Forces where he specialised in communication and digital applications. Using his engineering skills he re-trained as a domestic gas engineer in 2007. He was then employed as a service and breakdown engineer with a large housing association in the North West.

Robert joined Baxi in 2011 as a Service Engineer, before moving into the training department as a Training Officer in 2015. Robert is based at the new training centre in Warrington.

Richard started work with British Gas in 1980, as a gas service engineer before joining a local maintenance company carrying our service, maintenance and repair on boilers.

In 1989 he set up and ran his own heating business specialising in combi boiler service and repairs before working for Cannon as a senior engineer.

Richard joined Baxi in 1998 in the technical helpline department, before moving to the training department as a training officer in 2002, based at the Warrington training centre.

Dave joined the industry in 1975 as an apprentice gas service engineer with British Gas before being promoted to technician in 1990.

He transferred to Transco in 1996 as an engineer, with responsibilities including mentoring and training other engineers to increase their scope of work.

Dave left Transco in 1998 to join a large gas contracting business.

He joined Baxi in 2000 and worked in the Kent area as a service engineer, before moving into the training department in 2013. Dave is based at the Dartford training centre.

James has over 30 years experience within the heating industry.

He started as an apprentice plumber in 1984, working within the New Build sector to install and maintain products. He also worked as a self employed gas, heating and plumbing engineer for 10 years.

James joined Baxi as a service engineer in 2008, moving into the training department in Dartford in 2015.

Graham joined Baxi in 1997 after 24 years with British Gas as an engineer. He has worked in the UK gas industry since the early 1970's in a number of roles in the domestic marketplace. These include appliance installation, service, design, manufacturing, quality assurance and type test approval.

Until 2010, when Graham joined the training team based at the Warwick training centre, he worked as a heateam engineer.

Lance started in the industry as an apprentice gas service engineer for British Gas in 1978. After qualification most of his time was served as a member of a heating installation team. He started his own business in 1991, carrying out all types of gas and plumbing repairs and installations.

In January 2000 he became plumbing manager for a construction company in Nottingham, managing a small team of plumbers and gas engineers. He joined Baxi in 2003 as a service engineer, becoming a senior engineer in 2006. He gained his City and Guilds A1 assessor's qualification in 2008 whilst training Baxi Customer Support engineers and joined the training team in December 2016.

Ian joined the industry in 1988 as an apprentice with British Gas. Once qualified he worked as a Service Engineer covering installations, breakdowns, servicing and gas emergency call outs.

He left British Gas in 1999 to join a small contractor specialising in breakdown and combi repairs.

Ian joined Baxi in 2003 as a Service Engineer and became a supervisor in 2009, before moving into the training department in 2015. Ian is based at the Warwick training centre.