Notice

Our highest priority is the safety of all our valued customers and colleagues, especially as we face the battle against COVID-19. Please read our coronavirus update here

  1. Home
  2. Trade
  3. Technical Support

Technical Support 

If you need technical support for a boiler you're working on,
call the Baxi customer support technical helpline on 0344 871 1545


Make sure you have your Gas Safe registration number handy.

Our opening times are:

Monday to Friday
8am - 6pm
Saturday
8:30am - 2pm
Sundays and Bank Holidays
Closed

Members of Baxi Works, our installer loyalty scheme, have access to a priority service with a dedicated technical helpline number.

find out about baxi works

Our team is ready to help

Your call will be answered by experienced gas engineers with access to a huge library of knowledge including manuals and instructions for both old and new Baxi products.

The team also have boilers in the room with them, with the casings removed so that they can see exactly what you can see when you're describing the problem.

Our team will take as long as you need to resolve your issues.

Our opening times are:

Monday to Friday
8am - 6pm
Saturday
8:30am - 2pm
Sundays and Bank Holidays
Closed

Members of Baxi Works, our installer loyalty scheme, have access to a priority service with a dedicated technical helpline number.

find out about baxi works
Baxi Find Event Map
This is a test image from placehold.it
Find your local trade morning

Join us at a merchant near you to find our more about Baxi. Your local Baxi representative will be on hand to keep you up to date with our latest products, changes to heating industry legislation and to answer your questions.

You'll also have the opportunity to take advantage of our giveaways, special offers and prize draws.

Find out where and when your nearest trade awareness morning will be.

With a wealth of experience and practical knowledge, meet all our Baxi trainers
This is a test image from placehold.it
This is a test image from placehold.it

Product Training

Our product training courses offer practical training on our latest products.

Learn More
Download Baxi Toolbelt App
This is a test image from placehold.it
This is a test image from placehold.it

Download the Baxi Toolbelt App

Designed to give you instant access wherever you are.

Learn More