Services
Our technical support team are here to help, with access to a huge library of knowledge for both old and new Baxi products.
Alternatively you can visit PartsArena for quick access to support, with installation manuals, user guides, accessories and parts.
Your call will be answered by experienced gas engineers with access to a huge library of knowledge including manuals and instructions for both old and new Baxi products.
The team also have boilers in the room with them, with the casings removed so that they can see exactly what you can see when you're describing the problem.
Our team will take as long as you need to resolve your issues.
Monday to Friday: 8am - 6pm
Saturday: 8:30am - 2pm
Sundays and Bank Holidays: Closed
Members of Baxi Works, our installer loyalty scheme, have access to a priority service with a dedicated technical helpline number.
If a Baxi boiler develops a problem, the boiler will display an error code to help you identify the issue. The most common of these error codes are explained below.
Designed to make your life easier when you're on site. With multiple tools, a complete list of error codes, key contacts, plus direct access to Baxi Works for quick and easy boiler registrations and the Book a Repair feature.
We are here to help you commission your air source heat pump installation to ensure optimum performance, efficiency and energy savings can be achieved for your customers.
Discover our comprehensive range of courses and videos designed to enhance your skills and knowledge.
Join us at a merchant near you to find out more about Baxi. Your local Baxi representative will be on hand to keep you up to date with our latest products, changes to heating industry legislation and to answer your questions.
We have an extensive library of video guides for installers who are members of the Baxi Works loyalty scheme. These include installation, service and maintenance guides for most of our current boiler ranges, uSense and IFOS installation and troubleshooting guides and business support videos to help you market your business.