Our dedicated database PartsArena makes it easy for you to identify the part that you need. If you need assistance, contact Baxi Genuine Parts.
Baxi Genuine Parts
Baxi Genuine Parts
Our dedicated database PartsArena makes it easy for you to identify the part that you need. If you need assistance, contact Baxi Genuine Parts.
Baxi Genuine Parts are the only ones that have been manufactured to the same standard as our products. Counterfeit or copied spare parts may fit our boilers but are often unreliable and even dangerous, and in the event of a breakdown or accident, the responsibility will be with the heating engineer, affecting their reputation in the process. This is why we always recommend that only Baxi Genuine Parts are used with our products.
We supply critical and wear and tear parts that can be fitted across our heating and hot water product range. Some of these include heating controls, plate heat exchangers, circulation pumps, and components for our hot water cylinders, with product guides also available.
We aim to make it easy for you to get the right part through product search, make and model, and other filters. However, we also understand that knowing exactly what part you need isn’t always as straightforward as that. Our parts team will be on hand to help if you ever have any questions or want to double check which part you require. You can contact them here.
In most cases, parts are available for next day delivery. We also work with partners who have a nationwide stock of thousands of spare parts between them.
Yes you can. We aim to support our products for at least 10 years after a product has been discontinued.
Baxi’s Flue Checker tool is a process for verifying that the flue terminal is genuine, available within the Baxi Toolbelt App. It helps installers identify genuine Baxi flues from potential counterfeit products that are sometimes found in the marketplace.
Scan the QR code on the flue packaging label, using the Flue Checker icon available on the Baxi Toolbelt App. You will receive one of the following three messages:
Use the Baxi Flue Checker tool within the Baxi Toolbelt App to scan the unique QR code that should be present on the outside of the flue terminal carton. If there is no QR code label, the product may be older stock issued prior to the barcode update and these flues are still genuine.
Yes. Each QR code contains a ‘unique’ code created by an algorithm to protect it against copying and counterfeiting which is logged securely within the Baxi Works Toolbelt App database.
No. Anyone can download the Baxi Toolbelt App and use the ‘Flue Checker’ tool.
Ensure you have purchased your flues from a reputable source and continue to install and sell as normal. Simply look out for the new Baxi label on future orders and be sure to use the Flue Checker tool to verify that parts are genuine.
