Who is responsible?
Refurbished, reconditioned and modified parts - the business selling the parts must inform your that it is not the original manufactured product and must remove all original markings. They are ultimately liable for not complying with the correct certification.
Copy parts - the business selling copy parts becomes the manufacturer and, along with the installer, is liable for the safety of the product once it has been installed. If they advertise the part, the seller is also breaking copyright and trademark laws and can be prosecuted.
How to identify a Baxi Genuine Part
Baxi Genuine Parts carry the correct certification for use as replacements in our boilers and are tested rigorously to meet tough quality standards and are approved so that you can be sure that they are safe, reliable and legal. Just because counterfeit parts look similar doesn't mean they have been manufactured and tested to the same standards. Baxi Genuine Parts are only available through our network of approved stockists. You can also use our online database to help you identify the part you need.
All Baxi Genuine Parts will be Baxi branded and boxes will feature the Baxi Genuine Parts stamp. If you have any questions or concerns about genuine parts, please contact our knowledgeable team on 0344 871 1540.
Conditions of sale