Meet our Trainers

Our experienced trainers are qualified heating engineers. They understand the challenges you face day in, day out and know the products inside out giving you the knowledge that you can use every day. Our trainers are ready to share their wealth of expertise with you. The greater your knowledge the more you can offer your customers.

Home-based

Ian Trott

Ian joined the industry in 1988 as an apprentice with British Gas. Once qualified he worked as a Service Engineer covering installations, breakdowns, servicing and gas emergency call outs. He left British Gas in 1999 to join a small contractor specialising in breakdown and combi repairs. Ian joined Baxi in 2003 as a Service Engineer and became a supervisor in 2009, before moving into the training team in 2015 and becoming the Training Manager in 2022.

Dartford

Steve Boyle

Steve has over 10 years experience in the industry. He started his career in 2013 as an apprentice in domestic gas and heating. He joined Baxi in 2017 as a service and repair engineer before joining the training team in July 2023. Steve is based in the Dartford training centre.

Dartford

Steve Simpson

Steve started his career as an apprentice with British Gas in 1999 before becoming a technical Engineer with them for 5 years. He continued to develop his career and expertise within the industry working for a manufacturer as a service engineer before rejoining British Gas as a technical engineer. In 2021 Steve joined Baxi as a Baxi Customer Support Engineer before moving to the training team in 2022. Steve is based in the Dartford training centre.

Dartford

Chris Tedder

Chris has over 21 years’ experience in the industry. He started his career working as an apprentice for British Gas in 2003 where he progressed to become a service, repair and installation engineer, before joining Eaga Heat in 2009 as a repair and installation engineer working across the south east of England. Drawing upon his expertise in the heating and hot water industry, Chris set up his own company in 2014 providing service, repair, and installation for customers in the Essex area). In 2019 Chris joined Baxi as a service-repair engineer, progressing to team manager in 2021. Chris joined the training department in 2024 and is based at the Dartford training centre.

Warrington

Robert Evans

Robert began work as an apprentice with British Steel in 1985 before joining the Armed Forces where he specialised in communication and digital applications. Using his engineering skills he re-trained as a domestic gas engineer in 2007. He was then employed as a service and breakdown engineer with a large housing association in the North West. Robert joined Baxi in 2011 as a Service Engineer, before moving into the training department as a Training Officer in 2015.

Warrington

Andrew Gregory

Andy started his career as an apprentice Plumber with DMBC in 1987 where in his first year at college he was awarded “Plumber of the Year”. He initially specialised in plumbing and heating before becoming a gas service and repair engineer and latterly a gas quality control supervisor. In 2001 Andy used his knowledge in the field to effectively undertake his role as a underfloor heating and Hep20 technical advisor for Hepworth Plumbing products. Drawing upon his extensive experience in 2003 Andy set up and successfully ran his own plumbing and heating business for 9 years. Andy joined Baxi in 2012 as a Heating Engineer, before moving into the training department as a Training Officer in 2021. Andy is based at the Warrington training centre.

Warrington

Rachel Griffiths

Rachel started her career as an apprentice in 2013 with a small independent company. As a plumbing, heating and gas engineer and later a service and maintenance engineer and property developer, Rachel was keen to use her experience to support installers creating content to aid them through social media. Drawing upon her extensive product knowledge as a Baxi Approved Installer for 10 years Rachel joined Baxi and the training team in 2023. Rachel is based in the Warrington training centre.

Warrington

Justin Rothwell

Justin started his career in the Armed Forces before becoming an apprentice and training as a plumbing and heating engineer working for a local authority. He set up his own company in 2006 and drew upon his skills and expertise to initially work part time teaching in 2009 at a college before transitioning in 2012 full-time teaching and assessing plumbing and gas students. In 2015 Justin became a service and repair engineer working for British Gas before joining Baxi as a Baxi customer support engineer in 2022. Justin joined the training department in 2023 and is based at the Warrington training centre.

Warwick

Darren Smith

Darren joined the industry in 1985 working at Valor Heating for around 24 years. During this time he undertook a range of roles to develop his skills and knowledge within manufacturing and the industry including Quality Engineer, Production Planner, Team Leader and Manufacturing Manager. In 2009 Darren joined Baxi and retrained as a Service Engineer, before moving to the training department in 2022.

Warwick

Martin Walton

Martin started his career as an apprentice in 1988 before working as a commercial engineer. He initially worked overseas before returning to the UK undertaking a range of Heating, ventilation, and air conditioning roles for residential and commercial companies. In 2005 Martin established his own commercial and residential heating business before joining Baxi in 2009 as a service and repair engineer. In 2013 he moved to France working in commercial HVAC and renewables. Martin returned to the UK in 2018 re-joining Baxi as a service and repair engineer, and later as a heat pump engineer before moving to the training department in 2021. Martin is based at the Warwick Training centre.

Warwick

Balvinder Bhupla

Bally first joined the heating industry in 2006, starting his career with British Gas, where he developed a strong technical foundation and a passion for helping customers. After several successful years, he moved to another major home services provider, continuing to expand his expertise in domestic heating systems and customer care. In 2020, Bally became part of the Baxi team as a BCS Engineer, bringing with him over a decade of hands-on experience and industry knowledge. Based in The Warwick Solutions Academy, Bally joins the Training Team in 2025, he works closely with engineers and customers to deliver exceptional service and technical support. Throughout his career, Bally has been heavily involved in the Voice of Engineers group, ensuring that the insights and feedback from frontline engineers help shape improvements across the business. His commitment to collaboration and innovation makes him a key contributor to Baxi’s mission of driving excellence in heating solutions

Just like to say I was very impressed with training yesterday, mainly because it wasn't a big sell, it was good training from an experienced guy who clearly knows his stuff. Thank you again.

Boilerhouse Ltd.

One of the best training facilities for ASHP and I wish I did all of my previous training here. The trainers are very knowledgeable and patient. Great support and insight into the product and market.

Justin - Ridgeway Plumbing & Maintenance

Amazing day down at Warwick. Facilities are brilliant and the staff are great. Would highly recommend and will look forward to the next.

Lee - Acorn Property Developments

The centre is very clean, modern and well set up. Everyone is very welcoming and friendly there too. Steve is an excellent instructor who not only delivered the g3 course flawlessly but was kind enough to share his knowledge on a few of the other products as well. I'll definitely be booking in for more courses at Dartford.

Adam - TMTS Ltd

Baxi Training

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Meet our Trainers

Ian Trott

Steve Boyle

Steve Simpson

Chris Tedder

Robert Evans

Andrew Gregory

Rachel Griffiths

Justin Rothwell

Darren Smith

Martin Walton

Balvinder Bhupla

Baxi Training

Baxi Works

Products

Services

Help & Advice

Important Information

Ian Trott

Steve Boyle

Steve Simpson

Chris Tedder

Robert Evans

Andrew Gregory

Rachel Griffiths

Justin Rothwell

Darren Smith

Martin Walton

Balvinder Bhupla

Products

Services

Help & Advice

Important Information