Our highest priority is the safety of all our valued customers and colleagues, especially as we face the battle against COVID-19. Please read our coronavirus update here

Customer Support

As a highly valued Baxi Assure customer you can benefit from Baxi's extensive customer support services. Whatever you need, our support team is never more than a phone call away. Our UK customer contact centre and nationwide network of qualified engineers are here to help.

0344 871 1545

Our award-winning Customer Service team provides expert support, whenever you need it, from the very start of your project, through specification to installation and commissioning, and then for the lifetime of your Baxi Assure product.   

  • You can book a repair or service or call for technical advice Customer Support Helpline on: 0344 871 1545.
  • If you would prefer to email us, please send a message to
  • If you would like to send us feedback on our products and services please visit Baxi Customer Relations.

Our opening times are:

Monday to Friday
8am - 6pm
8:30am - 2pm
Sundays and Bank Holidays

Our nationwide network of highly skilled engineers are all trained to be experts in Baxi Assure products.

One Point of Contact

Your Business Development Manager will provide you with a professional and dedicated service.

Contact your BDM

Frequently Asked Questions

We've shared the answers to some of the most frequently asked questions. Can't find the answer? Contact Your BDM and they'll do their best to help.

Visit our FAQ's