At Baxi, safety is, and always has been, our highest priority. So, during the Covid-19 crisis, we have been working hard to keep our colleagues and customers as safe as possible. That’s why we have launched our ‘Safer Together’ campaign.
‘Safer Together’ reaffirms our commitment to safety and provides reassurance and support for installers returning to work in customers’ homes as well as our own training and sales teams as they start meeting installers once more.
We have designed detailed information packs, training centre signage, marketing communications and safety packs to support the campaign’s safety messaging.
As part of the initiative, installers are being assured of a safe experience when they visit our facilities. All our training centres have new signs up to remind everyone of safe social distancing measures. And we will send a training safety video to every installer who is booked onto a training course, for them to watch before they attend.
During lockdown, we carried out a survey, which showed that 75 per cent of the installers who participated were apprehensive about returning to work. Based on this insight, we produced a 3-step safety guide for installers to follow when working in a customer’s home. We also produced a homeowner version that installers could download and send to their customers, to help reassure them and make sure they fully understand the new ways of working.
All installers registered on the Baxi Works loyalty scheme can use their points to order safety packs of hygiene essentials such as hand sanitiser, gloves, masks and wipes. As an added bonus, we’re giving away 50 FREE safety packs – keep an eye out on our social media platforms for how to get yours!