How can we help?

Question 1

How do I connect My Baxi app to my Alexa?

Accepted Answer

Learn how to connect My Baxi app to Alexa. Once you've linked your uSense to Smart Home device, you can ask Alexa to announce or set the Room Temperature.

Question 2

What are the different hot water settings and how do I change them?

Accepted Answer

Learn the different hot water settings and how to change them at Baxi FAQ section here...

Question 3

How do I set up holiday mode?

Accepted Answer

During Holiday mode, the heating temperature will be set to ‘anti-frost’ to protect your home from frozen pipes in cold weather. Learn how to get started.

Question 4

How can I set the schedule for my central heating?

Accepted Answer

The existing central heating schedules should have been migrated over from your old uSense app. If you need to change them, follow the instructions here...

Question 5

How can I set the temperature for my hot water?

Accepted Answer

Want to set the temperature for hot water? Here are the instructions. Remember to set between 50-60 degrees Celsius for a combi boiler. Find out more here.

Question 6

How do I refresh the dashboard page on the app?

Accepted Answer

Want to refresh the dashboard page on the My Baxi app? Pull down the home screen until the ‘refresh’ icon appears.

Question 7

How long is the warranty on a Baxi boiler?

Accepted Answer

Find answers to Boiler warranties, warranty cover, if warranties can be transferrable and how a Baxi boiler warranty work here at Baxi FAQs...

Question 8

How do I set up my new My Baxi app for my uSense smart control?

Accepted Answer

All the information on your old uSense app should be migrated automatically on My Baxi app. Simply follow the steps or watch our video to complete setup.

Question 9

What happens at a boiler service?

Accepted Answer

Make sure the installer who carries out your service is Gas Safe registered. Find out what the engineer will check for and how long the service takes...

Question 10

What do I need to do to prepare for my Baxi Engineer visit?

Accepted Answer

Thank you for booking Baxi engineer Visit. Here are a few hints and tips to make sure everything runs smoothly during the visit...

Question 11

Do I need a carbon monoxide detector fitted?

Accepted Answer

For you and your family's safety, it is advisable to fit a carbon monoxide alarm in each room in your home that has a gas appliance or solid fuel heating.

Question 12

Are there grants available for heat pumps?

Accepted Answer

Different areas may offer different grants to help you with the cost of installing an air source heat pump. Find out if you are eligible on this page.

Question 13

Can I still replace my old gas boiler?

Accepted Answer

Yes, you can replace your existing gas boiler but you don’t have to do this before 2025. Find out more at Baxi's FAQ section...

Question 14

What is the Boiler Upgrade Scheme?

Accepted Answer

Find out everything you need to know about Boiler Upgrade Scheme and if you eligible for the Boiler Upgrade Scheme.

Question 15

Should I turn off my boiler in the summer?

Accepted Answer

Is it ok to turn off your boiler in summer? The short answer is: it depends on your home and your circumstances. Find out more...

Question 16

Why should I have a filter fitted?

Accepted Answer

Many boiler breakdowns occur are due to sludge in the heating system. Find out the many benefits of fitting a magnetic filter & how it can save you money.

Question 17

Why should I get the water in my central heating system cleaned?

Accepted Answer

If Boiler breaks down due of sludge in the system, the repair work is not covered by the Boiler warranty & can lead to expensive repair bills. Read more...

Question 18

Why are my radiators cold?

Accepted Answer

Not sure why your radiators cold at the top or bottom? Find out the reasons and simple solution to resolve this.

Question 19

What is central heating sludge?

Accepted Answer

Sludge or magnetite if left to build up, can damage the boiler and the heating system. Find out everything you need to know about Sludge here...

Question 20

What is a magnetic boiler filter?

Accepted Answer

Find out everything you need to know about the magnetic boiler filter, how they function, why should the filter be fitted, and how to look after them.

Question 21

How do I know if I've got sludge in my central heating system?

Accepted Answer

Find out if there is sludge in my central heating system with these common signs. As the installer to check for sludge during your annual boiler service.

Question 22

Does my boiler filter need cleaning?

Accepted Answer

Ask your installer to clean your filter while carrying out your annual boiler service. Read more to find out why this is important...

Question 23

Do I have to have a magnetic boiler filter installed?

Accepted Answer

Fitting a filter is considered best practice when installing a new boiler. The installer must carry out the following steps when a new boiler is fitted...

Question 24

Where can I find the serial number of my boiler?

Accepted Answer

Serial number can usually be found on the drop down panel on the front of the boiler. Some boilers have a tag underneath the boiler. Find out more...

Question 25

What are the different types of boilers?

Accepted Answer

Read about the different types of Boilers, their pros & cons, so you can make an informed decision on what's best for you when you come to replace yours.

Question 26

Are Baxi Engineers Gas Safe registered?

Accepted Answer

Yes, our nationwide network of Baxi engineers are employed by Baxi and are Gas Safe registered. Find out more...

Question 27

Which Baxi boiler do I have?

Accepted Answer

Not sure which Baxi boiler you have? Find out by serial number & call Baxi Customer Support on 0330 678 0917. Find out more...

Question 28

How does a combi boiler work?

Accepted Answer

Combi Boilers are the most popular type of Boiler sold in the UK. Find out how they work, their benefits, and if they are suitable for your home.

Question 29

How does a heat only boiler work?

Accepted Answer

Heat only boilers are also known as conventional, traditional, open vent or regular boilers. Find out how they work and if they are suitable for your home.

Question 30

How does a system boiler work?

Accepted Answer

A system boiler, or sealed system, is a great option if you have more than one bathroom or your household has a high demand for hot water.

Question 31

How energy efficient is my boiler?

Accepted Answer

As one of the biggest costs for householders in the UK, find out how energy efficient your boiler is & how much you can save with a high efficiency model.

Question 32

How often should I have my boiler serviced?

Accepted Answer

Boiler repairs can be expensive and inconvenient. We advise you have your boiler serviced every year in accordance with the manufacturer’s instructions.

Question 33

How old is my boiler?

Accepted Answer

You can find out how old your boiler is by visiting the official industry database. Read more...

Question 34

Can I run a bath and shower at the same time?

Accepted Answer

It depends on if you have a hot water storage cylinder (usually found in the airing cupboard) or combi boiler. Find out more...

Question 35

What is a back boiler?

Accepted Answer

A Back Boiler is a small, compact Boiler fitted at the back of an open fireplace hearth. Find out everything you need to know about the Back Boiler.

Question 36

What is a condensing boiler?

Accepted Answer

Find out everything you need to know about the Condensing Boiler, and the difference between new and old condensing boilers here...

Question 37

What is a gas safety certificate?

Accepted Answer

Find out everything you need to know about the gas safety certificate and information on gas safety checks for landlords and tenants.

Question 38

Where is safe to install a boiler?

Accepted Answer

You can have your boiler installed safely in most rooms. However, you do need to consider the Building Regulations. Get more guidance here...

Question 39

What should my boiler pressure be set at?

Accepted Answer

Normal operating water pressure for your boiler & central heating system is between 1.0 and 2.0 bar. Find out how to troubleshoot when the pressure drops.

Question 40

What is Benchmark?

Accepted Answer

Find out everything you need to know about the Benchmark Scheme - how it works, benefits, and how it affects your boiler warranty.

Question 41

What are the benefits of a boiler service?

Accepted Answer

Regular servicing can keep you and your family safe, save you money and keep your warranty valid. Find out more...

Question 42

Why is my boiler pressure low?

Accepted Answer

The pressure on your boiler can go up or down for different reasons. Find out how to adjust it and what to do if your boiler keeps losing pressure...

Question 43

What is Flue Gas Heat Recovery?

Accepted Answer

Find out everything you need to know about Flue Gas Heat Recovery (FGHR) - where are they located, how they work an their benefits.

Question 44

What temperature should my boiler be set at?

Accepted Answer

Boilers come in all shapes and sizes. If you want to know what temperature should a boiler be set at, take a look at our guide to get a good idea.

Question 45

What do Baxi error codes E23, E53, E113, E119 and E128 mean?

Accepted Answer

Is your boiler shut down and is showing error code E28, E53, E113, E119 or E128? Find out how to fix this...

FAQs

How can we help?

How do I connect My Baxi app to my Alexa?

What are the different hot water settings and how do I change them?

How do I set up holiday mode?

How can I set the schedule for my central heating?

How can I set the temperature for my hot water?

How do I refresh the dashboard page on the app?

How long is the warranty on a Baxi boiler?

How do I set up my new My Baxi app for my uSense smart control?

What happens at a boiler service?

What do I need to do to prepare for my Baxi Engineer visit?

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