FAQs

As air source heat pumps work at lower temperatures than traditional boilers, there may be a need for your radiators to be upgraded.

During a boiler service, your Gas Safe registered installer will carry out various checks, such as checking the gas pressure, ensuring safety devices are in good condition, and pipework is in a suitable condition. It will usually take around half an hour to complete a boiler service.

Depending on whether you have a hot water cylinder, you can normally run a bath and a shower at the same time. A system boiler and storage cylinder may be more suitable for properties that have a higher demand.

The main types of boiler are combi, system, heat only, and electric boilers. The one that you choose for your property will depend on your specific needs and aspects of your home.

Checking for damp surfaces on or around your boiler, pipe corrosion, and water dripping beneath it can help identify if there is a leak.

You can change your hot water settings through the Hot Water panel on your Baxi unit.

Air source heat pumps that are installed correctly and in accordance with key guidelines are designed to be safe and efficient, with numerous safety features required as part of the installation.

Grants such as the Boiler Upgrade Scheme are available to help eligible households with the cost of having an air source pump installed at the property.

Hot water cylinders come in different sizes and capacity varies according to factors such as the size of the property and the number of occupants.

Though the usage varies, there is a general rule of thumb you can use for getting the right size cylinder for your home, usually between 45-60 litres of water per occupant. A two-bedroom home (2–3 occupants) typically requires a cylinder that holds between 120 and 180 litres and three-bedroom homes (3–4 occupants) typically need a cylinder that holds between 180 and 240 litres.