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Baxi Customer Support

Customer Support

We are an award-winning service division and are here to provide support for the lifetime of your boiler.

Baxi at Home Blog

Baxi is a leading manufacturer of heating and hot water solutions

Our solutions include Boilers, Air Source Heat Pumps (ASHPs), combined heat and power (CHP), heat interface units (HIUs), prefabricated plant rooms and skids, controls and digital applications.

In the UK and Ireland, Baxi has a portfolio of some of the best known and most respected brands in the residential and commercial heating industry - Remeha, Potterton Commercial, Andrews water heaters, and Heatrae Sadia.


Baxi is proud to have been manufacturing in the UK since 1866. From our award-winning customer support to our industry-leading hands-on training, we are fully committed to making life with Baxi as easy as possible.


We have a strong research and development platform and the financial strength of BDR Thermea Group means we make considerable capital investment to stay at the cutting edge of innovation. We are actively involved with designing products that will take us into the zero carbon future.


We employ over 1,200 people in the UK and Ireland and our manufacturing site is in Preston, close to where Baxi was first established in 1866.

Opening times

Monday to Friday

8am to 6pm

Saturdays and Bank Holidays

8:30am - 2pm

FAQs

  • All FAQ's
  • Air Source Heat Pumps

  • Boilers

  • Central Heating

  • Energy Saving

  • Energy Transition

  • General

  • Home Safety

  • My Baxi app

  • Servicing

  • Warranty

Are Air Source Heat Pumps Safe?

Read our guide as we explore aspects addressing common safety concerns and showcase Baxi’s dedication to safe and efficient air source heat pump systems.

What are the Advantages and Disadvantages of Air Source Heat Pumps

From saving energy bills, ASHP grants to space requirement considerations; find out all about the pros and cons of Air Source Heat Pump...

Do I Need to Change My Radiators for a new Air Source Heat Pump?

Do you need to replace your radiators with a new air source heat pump? Find out more about heat loss, radiator sizing, costs and heating options here...

Can an Air Source Heat Pump work alongside a boiler?

Air Source Heat Pump can absolutely work alongside a Boiler. This is called a hybrid system. Find out how they work, benefits & Installation considerations

What is the Boiler Upgrade Scheme?

Find out everything you need to know about Boiler Upgrade Scheme and if you eligible for the Boiler Upgrade Scheme.

How do I connect My Baxi app to my Alexa? 

Learn how to connect My Baxi app to Alexa. Once you've linked your uSense to Smart Home device, you can ask Alexa to announce or set the Room Temperature.

What are the different hot water settings and how do I change them?

Learn the different hot water settings and how to change them at Baxi FAQ section here...

How do I set up holiday mode?

During Holiday mode, the heating temperature will be set to ‘anti-frost’ to protect your home from frozen pipes in cold weather. Learn how to get started.

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Carbon Monoxide (CO) Advice

Read on for info on signs and what to do if you suspect you have carbon monoxide poisoning; and learn about CO alarms.

User Guides

Looking for product literature? We have all the User Guides and Manuals you may need.