The questions to ask after your heat pump has been installed
Having an air source heat pump (ASHP) fitted at your property can lead to long-term savings on energy bills and reduce your environmental impact.
Every home is unique, which is why we want to help you feel confident in knowing as much as possible about how your heat pump works once the installation is finished.
Read on to learn some of the important questions to ask your installer:
How to set a heat pump’s thermostat
How a heat pump will work in different weather conditions
What maintenance checks you need to carry out
What to do if you’re on holiday or away from home
How to set a heat pump’s thermostat
ASHPs are designed to deliver a constant level of heating that you are comfortable with. The approach to heating your home will likely change. Rather than turning the heat pump on and off, ask your installer to show you how to set the thermostat to a comfortable temperature, usually a pleasant ambient warmth of between 18 and 22°C, so that you can have consistent comfort throughout your home.
Your installer can also show you how to choose a ‘setback’ temperature, which allows the heat pump to continue running at a lower temperature when there is less demand, without having to turn it off altogether. This is also a good option for when you’re away on holiday or a trip away; your heat pump will keep working without using excessive energy, and ensure your home is at a comfortable temperature when you return.
A smart thermostat can also give you greater control over your heating schedules and make adjustments based on your needs.
How a heat pump works in all weather conditions
A correctly designed and configured air source heat pump will work in all weather conditions, even during the winter months when there is less warmth for it to draw on. In colder weather, the heat pump will use a defrost cycle to keep the system clear of frost and ice, though it’s important to clear away other potential blockages, such as leaves and debris.
Ask your installer to go through how the defrost cycle works and what else you can do to ensure your heat pump works during different times of the year.
