New process for requesting a concession to manufacturer’s instructions

Installers who fit boilers regularly may have experienced occasions where the only suitable location for the appliance will mean that the installation does not fully comply with the manufacturer’s instructions.

Gas Safe Register has worked with HHIC and manufacturers to create a formal process where advice and approval from the manufacturer can be requested, to ensure that any deviation from manufacturer’s instructions will not reduce safety.

From 1 October 2020, if the pre-installation survey identifies a situation where the proposed installation will not comply with the manufacturer’s instructions, and where there is no other option or solution that will fully comply, then the installer must download a ‘Request for Concession’ template from their Gas Safe Register account sign-in, complete the form and send it to the technical department of the manufacturer.

This must be done before the installation takes place.

The form can be found here:

If the manufacturer approves the work, the installation can go ahead in accordance with the concession. 

The installer must provide their customer with a copy of the concession approval, along with all

appliance instructions and completed Benchmark commissioning documents.

The installer must send a copy of the concession approval to Gas Safe Register to be added to their registration file, and then carry out the Gas Safe notification as compliant with the Building Regulations.

The new process will protect installers and businesses that are responsible for ensuring installations are compliant with regulations, and that the proposed installation will be safe.

IMPORTANT: This process caters only for those rare circumstances where there are genuinely extenuating circumstances in a single specific installation, not as a matter of course, and should be used at quotation stage before work is started.