As the temperature drops, now is the time to remind your customers how they can thaw their condensate pipe, should it freeze and the boiler shut down, using our easy step by step guide
At this time of year, we get a lot of calls from homeowners complaining that their boiler isn’t working and is displaying error code 133 or 28. We expect you do too! If the condensate pipe freezes, the boiler shuts down to protect itself and to stop the condensate backing up into the boiler and damaging the components.
While it is worrying and upsetting for your customer if they have no heating or hot water, it is simple for them to fix themselves and will save them the expense of calling out an engineer.
Here is our simple step by step guide for you to pass on to your customers.
Repeat the process until the boiler works again.
Even better, there are a number of things they can ask you to do, to prevent it freezing again. Check out our video here