Repairs

A broken boiler or hot water cylinder can cause a lot of disruption to homeowners. That's why we strive to make sure every repair is carried out as quickly as possible. All Baxi Assure repairs are carried out by the award-winning Baxi Customer Support, who provides a premium service if one of your customer's Baxi Assure boiler or hot water cylinder ever needs a repair.

What to advise your customers if they have a Baxi Assure product still under warranty

If they are a homeowner, please advise them to get in touch with Baxi Customer Support who will be able to assist them. They will need to have the product serial number at hand. This can be found on the inside of the front panel of their appliance. To book their boiler or cylinder repair they should call 0344 871 1545 or go to the Homeowner's book a repair page here.

Warranty Terms and Conditions

Please advise your customers that they can find their products' warranty terms and conditions here. In addition, the warranty is a free period of cover and does not affect their statutory rights in any way. Why use Baxi Customer Support? As the manufacturer, we know our boilers and hot water cylinders inside out We have a nationwide network of qualified Baxi engineers, always on hand to help Our engineers' vans are fully stocked with Baxi Genuine Parts for a first time fix We carry out safety checks on every visit, including CO, flue, gas and electrics