Customer Support

Baxi Customer Support is our award-winning service division.

We are here to provide support for the lifetime of your boiler. 

Our customer contact centre is based in Warwick. We have a dedicated and skilled team on hand to help you. Call us on 0330 678 0917.

Opening times:

Monday to Friday: 8am to 6pm

Saturday/Sunday: 8.30am to 2pm

Bank Holidays including Christmas and New Year: 8.30 to 2pm

Our nationwide network of highly skilled, Gas Safe registered engineers are all trained to be experts in Baxi products.

Christmas 2018 Opening times

The Baxi Customer Support Call Centre is open:

  • 24th Dec - 8am to 6pm 
  • 25th Dec - 8.30am to 2pm
  • 26th Dec - 8.30am to 2pm
  • 27th Dec - 8am to 6pm
  • 28th Dec - 8am to 6pm
  • 29th Dec - 8.30am to 2pm
  • 30th Dec - 8.30am to 2pm
  • 31st Dec - 8am to 6pm 
  • 1st Jan - 8.30am to 2pm
  • 2nd Jan onwards business as usual

Smell Gas?

Call the National Gas Emergency free on 0800 111 999

  1. If you think you have a gas leak you need to act quickly.
  2. Open doors and windows
  3. Turn off gas at meter (unless the meter is in a cellar or basement)
  4. Don't use electric switches or naked flames
  5. Contact a Gas Safe registered engineer to check and fix the appliance as soon as you can

Book a repair

The services provided by our Baxi Customer Service engineers are approved by Which? Trusted Traders.

Find out more

Contact Baxi

We're happy to help 365 days a year.

Call 0330 678 0917
Contact Us

Are you a heating engineer?

Our dedicated trade area has information on training, support and the Baxi Works loyalty scheme.

Visit our trade area
Heating advice

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