Baxi Customer Support

Welcome to Baxi Customer Support. We are an award-winning service division and are here to provide support for the lifetime of your boiler.

Benefits

  • Open 365 days a year
  • Expert Gas Safe registered engineers 
  • Only Baxi Genuine Parts used
  • Fully stocked vans
  • More than 200 engineers nationwide
  • We aim to fix your boiler on the first visit
  • 150 years' heating experience
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Opening times

Monday to Friday:

8am to 6pm

Saturday/Sunday and Bank Holidays:

8.30am to 2pm

Our services

Book a repair

Book a repair

If your boiler breaks down, don't worry we are here to help whether your boiler is still under warranty or not. Please book here.

BOOK A REPAIR
Book a service

Book a service

If you require a visit from a Baxi engineer to carry out your annual boiler service please book here.

BOOK A SERVICE
Help and advice

Help and advice

You can find the answers to some of the most frequently asked questions in our help and advice page. Can't find the answer? Contact us and we'll do our best to help.

FIND OUT MORE

Smell gas?

Call the National Gas Emergency free on 0800 111 999

  1. If you think you have a gas leak you need to act quickly.
  2. Open doors and windows
  3. Turn off gas at meter (unless the meter is in a cellar or basement)
  4. Don't use electric switches or naked flames
  5. Contact a Gas Safe registered engineer to check and fix the appliance as soon as you can

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Trustpilot reviews

Help and advice

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How to reset a boiler

Follow our guidance on resetting your boiler,

FIND OUT MORE
Top up water pressure

How to top up the water pressure?

Occasionally boilers need to be repressurised.

FIND OUT MORE
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How old is my Baxi boiler?

Find out how old your boiler is through our industry database

FIND OUT MORE
COVID safety

COVID-19 Safety

Our highest priority is the safety of our customers and colleagues.

FIND OUT MORE
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