Baxi Customer Support
We understand your circumstances may change soon after you requested the visit.
In the event a visit is no longer required or convenient, we would appreciate as much advance notice as possible, should you need to cancel or reschedule. Please notify us by using the Get started link below.
See our important tick list providing pre-visit information below.
Where possible, our engineer will contact you on the morning of your visit to provide an estimated arrival time. This will show as a ‘number withheld’ but should you miss the call our engineer will leave you a voice message. Engineers can call you up to 10:00 am, so please be patient, as they start their morning calls.
If we have your mobile number, you will receive text messages to advise our engineer is on route to you, and another message once they have arrived.
Your health and safety, and that of our engineer, is really important to us. Here are a few important things you need to know before we arrive at the property.
At Baxi, we believe that all our staff and contractors working on our behalf have the right to work in an environment free from all forms of prejudice and abuse. Keeping our colleagues safe is a key priority as an employer.
