Baxi Customer Support UK

Support

Baxi Customer Support

Committed to providing exceptional customer support


We are an award-winning service division and are here to provide support for the lifetime of your appliance. We aim to provide customer excellence throughout the life of your product. A service which is simple and can adapt to your needs, one which our customers trust and goes beyond their expectation.


Our customers tell us everyday on Trustpilot how we are performing. 82% rate our service at 5-stars with a 4.6-star rating

Why Baxi?

Gas Safe registered

Safety is our top priority, ensuring full compliance to UK safety regulations and legal requirements.

Genuine Parts

All spare parts are Baxi genuine, tried and tested to the highest standards, bringing reliability to our products.

 Vans stocked and ready

Baxi engineer vans carry a comprehensive supply of parts optimized to support our customers needs effectively.

National coverage

Over two hundred and fifty engineers, trained and qualified on Baxi products to deliver a trusted customer support.

First visit fix excellence

Our priority it to get your boiler back up and running on the first fix, as we understand time matters.

160 years of expertise

Baxi trusted for decades, by our customer to provide quality heating and hot water systems for homes across the country.
Show More
Show Less

Most popular selected service

Award Winning Baxi Customer Support

Book a repair

Whether your product is in or out of warranty, or you have a maintenance plan with us already, you can book your repair in with us today.

Smell gas?

Call the National Gas Service on 0800 111 999 

  1. If you think you have a gas leak you need to act quickly.
  2. Open doors and windows
  3. Turn off gas at meter (unless the meter is in a cellar or basement)
  4. Don't use electric switches or naked flames
  5. Contact a Gas Safe registered engineer to check and fix the appliance as soon as you can

Need more help?

Contact Baxi Customer Support

Prepare for your engineer visit

Thank you for choosing Baxi Customer Support to service or repair your appliance. Just before our engineer arrives, here are a few things to note that will help the job go smoothly.

Baxi Customer Support for Homeowners

User Guides

Providing you with comprehensive instructions and information to help you effectively operate, maintain and troubleshoot your boiler.

Baxi 600 Combi Boiler Lifestyle

How to Guides

Explore our insightful library of expert advice topics and how-to-videos, covering our range of products and services. 

Baxi - Customer Support

Frequently Asked Questions

We've shared the answers to some of the most frequently asked questions about boilers, heating systems, servicing and maintenance.

Call the Award-winning Customer Support from Baxi

Warranty

We are so confident in the reliability and quality of our boilers that we offer up to 10-years.

Baxi Homeowner Boilers Lifestyle-8

Find a Boiler

Tell us a little bit about your home using our Find a Boiler tool and we'll advise you of the most appropriate Baxi boiler from our range of models and outputs.

Baxi Maintenance and Customer Support

Find an Installer

Simply enter your postcode and find a local, trained, Gas Safe registered engineer to give you a free, no-obligation quote on a new boiler, cylinder, service or repair.

my Baxi app for Apple and Android

My Baxi

Your dedicated online portal providing a whole host of digital services to support your heating system. Manage important information and documents easily, 24/7.

Opening times

Monday to Friday

8am - 6pm

Saturdays and Bank Holidays

8:30am - 2pm

Contact Us

Email icon

By email

Baxi design Icon 5

By phone

icon-apply

By post

Baxi Customer Relations

Brooks House,

Coventry Road,

Warwick,

CV34 4LL

icon-help

Customer relations