Support
We are an award-winning service division and are here to provide support for the lifetime of your appliance. We aim to provide customer excellence throughout the life of your product. A service which is simple and can adapt to your needs, one which our customers trust and goes beyond their expectation.
Our customers tell us everyday on Trustpilot how we are performing, 82% rate our service at 5-stars with a 4.6-star rating.
Monday to Friday
8am - 6pm
Saturdays and Bank Holidays
8:30am - 2pm
Whether your product is in or out of warranty, or you have a maintenance plan with us already, you can book your repair in with us today.
We are here to provide peace of mind for all your servicing needs.
Rest assured your service will be carried out by a qualified Gas Safe engineer, providing you with the best ongoing appliance care for your home heating system.
We offer servicing for boilers, filters, cylinders, heat pumps and more.
We understand your circumstances may change soon after you requested the visit.
In the event a visit is no longer required or convenient, we would appreciate as much advance notice as possible, should you need to cancel or reschedule. Please notify us using one of the links below. Depending on if you have a D&G plan or through Baxi.
Call the National Gas Service on 0800 111 999
Thank you for choosing Baxi Customer Support to service or repair your appliance. Just before our engineer arrives, here are a few things to note that will help the job go smoothly.
Providing you with comprehensive instructions and information to help you effectively operate, maintain and troubleshoot your boiler.
Explore our insightful library of expert advice topics and how-to-videos, covering our range of products and services.
We've shared the answers to some of the most frequently asked questions about boilers, heating systems, servicing and maintenance.
We are so confident in the reliability and quality of our boilers that we offer up to 10-years.
Tell us a little bit about your home using our Find a Boiler tool and we'll advise you of the most appropriate Baxi boiler from our range of models and outputs.
Simply enter your postcode and find a local, trained, Gas Safe registered engineer to give you a free, no-obligation quote on a new boiler, cylinder, service or repair.
Your dedicated online portal providing a whole host of digital services to support your heating system. Manage important information and documents easily, 24/7.
Baxi Customer Relations
Brooks House,
Coventry Road,
Warwick,
CV34 4LL
© Baxi 2013 - 2026
Registered office address: Baxi Heating UK Limited, Brooks House, Coventry Road, Warwick, United Kingdom, CV34 4LL
Company registered in England and Wales: 3879156
VAT registration number is 604665837
