How can we help?

Baxi - Award-winning Customer Support

Book a Repair

Call us today or book a repair online with an expert Baxi engineer

Baxi Customer Support Team

Book a Service

Due a boiler service? Book now

Call award winning Baxi Customer Support

Help and Advice

Problem with your boiler? Check out our FAQs

Customer Support - Baxi

Customer Support

We are an award-winning service division and are here to provide support for the lifetime of your boiler.

Baxi is a leading manufacturer of heating and hot water solutions

Our solutions include Boilers, Air Source Heat Pumps (ASHPs), combined heat and power (CHP), heat interface units (HIUs), prefabricated plant rooms and skids, controls and digital applications.

In the UK and Ireland, Baxi has a portfolio of some of the best known and most respected brands in the residential and commercial heating industry - Remeha, Potterton Commercial, Andrews water heaters, and Heatrae Sadia.

Baxi is proud to have been manufacturing in the UK since 1866. From our award-winning customer support to our industry-leading hands-on training, we are fully committed to making life with Baxi as easy as possible.

We have a strong research and development platform and the financial strength of BDR Thermea Group means we make considerable capital investment to stay at the cutting edge of innovation. We are actively involved with designing products that will take us into the zero carbon future.

We employ over 1,200 people in the UK and Ireland and our manufacturing site is in Preston, close to where Baxi was first established in 1866.

Opening times

Monday to Friday

8am to 6pm

Saturdays and Bank Holidays

8:30am - 2pm

Latest News

Baxi teams up with Primary Engineer to inspire young people to take up engineering careers


Baxi teams up with Primary Engineer to inspire young people to take up engineering careers

There's a subject that is always in our trade press – that young people are not choosing a career in engineering. This is leading to a skills shortage, as the experienced trades people change tack or retire, and has been a worry for the construction industry for some time.



  • All FAQ's

  • Boilers

  • Central Heating

  • Energy Saving

  • Energy Transition

  • General

  • Home Safety

  • My Baxi app

  • Servicing

  • Warranty

How do I connect My Baxi app to my Alexa? 

Learn how to connect My Baxi app to Alexa. Once you've linked your uSense to Smart Home device, you can ask Alexa to announce or set the Room Temperature.

What are the different hot water settings and how do I change them?

Learn the different hot water settings and how to change them at Baxi FAQ section here...

How do I set up holiday mode?

During Holiday mode, the heating temperature will be set to ‘anti-frost’ to protect your home from frozen pipes in cold weather. Learn how to get started.

How can I set the schedule for my central heating?

The existing central heating schedules should have been migrated over from your old uSense app. If you need to change them, follow the instructions here...

How can I set the temperature for my hot water?

Want to set the temperature for hot water? Here are the instructions. Remember to set between 50-60 degrees Celsius for a combi boiler. Find out more here.

How do I refresh the dashboard page on the app?

Want to refresh the dashboard page on the My Baxi app? Pull down the home screen until the ‘refresh’ icon appears.

How long is the warranty on a Baxi boiler?

Find answers to Boiler warranties, warranty cover, if warranties can be transferrable and how a Baxi boiler warranty work here at Baxi FAQs...

How do I set up my new My Baxi app for my uSense smart control?

All the information on your old uSense app should be migrated automatically on My Baxi app. Simply follow the steps or watch our video to complete setup.

Show more

Baxi at Home Blog

Read on for lots of info, hints and tips about heat and hot water for your home, energy saving and the future of home heating.

User Guides

Looking for product literature? We have all the User Guides and Manuals you may need.