Important Information about your plan
You will receive a full refund if you cancel the plan within the fourteen (14) day period from receipt of your documentation or from the plan start date, whichever is later (the cooling off period). However, you must pay Domestic & General for any costs incurred in providing you with the service, such as the cost of the initial inspection and/or initial repair and a £15 contribution to costs of administering your plan and the repair (the charges will not exceed the price of the plan) unless you inform Domestic & General by calling 0800 597 8615.
If you pay by direct debit, your maintenance and support will automatically continue for another year with a new plan, unless you inform Domestic & General or Baxi otherwise.
The following postcodes and areas are unfortunately excluded from our Repair and Care service.
EC, GY, HR2-6, HS, IM (Isle of Mann), IV, JE, KA27-28, KA31-KA99, KW, LD, LL 21, 23, 24+35-99, PA15-PA99, PH, PO (Isle of Wight), SA30-SA99, SW1, SY12-SY99, TR21-25, WC, W1, ZE