Repair and Care

Important Information about your plan

Appointment details

  • Appointments are scheduled between 8am and 5pm
  • Your Baxi engineer will call and make contact between 8am and 10am or on the evening before the visit
  • Your Baxi engineer will advise on their estimated time of arrival or provide you with a personal 2–3 hour time slot. (Please note this call will be from a withheld number)
  • In the event our confirmation call is missed or unanswered, it is likely the appointment will be cancelled. We will make every effort to reconnect with you to rearrange this.

View our helpful video on what to expect

Cancellation rights

You will receive a full refund if you cancel the plan within the fourteen (14) day period from receipt of your documentation or from the plan start date, whichever is later (the cooling off period). However, you must pay Domestic & General for any costs incurred in providing you with the service, such as the cost of the initial inspection and/or initial repair and a £15 contribution to costs of administering your plan and the repair (the charges will not exceed the price of the plan) unless you inform Domestic & General by calling 0800 597 8615.

When your plan ends:

If you pay by direct debit, your maintenance and support will automatically continue for another year with a new plan, unless you inform Domestic & General or Baxi otherwise.

Excluded postcodes

The following postcodes and areas are unfortunately excluded from our Repair and Care service.

EC, GY, HR2-6, HS, IM (Isle of Mann), IV, JE, KA27-28, KA31-KA99, KW, LD, LL 21, 23, 24+35-99, PA15-PA99, PH, PO (Isle of Wight), SA30-SA99, SW1, SY12-SY99, TR21-25, WC, W1, ZE

Important documents