2. Repair and Care

Repair and Care

Baxi has partnered with Domestic & General to offer you a repair plan for your boiler. This is an annual plan between you and Domestic & General which will cover the initial one-off-repair (where repairable) and then provide on-going maintenance and support for your boiler and controls. Repairs to your boiler will be carried out by Baxi Gas Safe engineers.

Step 1

Your Details

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The data you provide will be shared with Domestic & General in order that they can provide the services to you under the Repair and Care plan. Baxi will only use your data to carry out the repair service under your plan. Please see the Domestic & General privacy notice, and the Baxi privacy policy for more information.

Important Notices

Your heating equipment must be owned by you and used for personal and non-business purposes only, under 15 years old, and located in the United Kingdom.

You must ensure someone is home for an on-site visit. If the engineer is not able to carry out the visit because no one is home, you may be charged a call-out fee.

Your heating equipment cannot be:

  • A warm air unit; electric oil boiler or combiner heat power unit/
  • A commercial or industrial grade / controls, such as one with more than 200,000 BTU/HR 58.6K input or output
  • Located on a boat or in a mobile home
  • Postcodes excluded from the Repair and Care service: EC, GY, HR2-6, HS, IM (Isle of Mann), IV, JE, KA27-28, KA31-KA99, KW, LD, LL 21, 23, 24+35-99, PA15-PA99, PH, PO (Isle of Wight), SA30-SA99, SW1, SY12-SY99, TR21-25, WC, W1, ZE (See our Important Information page for more information)

Suspected gas or carbon monoxide leak?

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Suspected gas or carbon monoxide leak?

If you smell gas or are worried about gas safety, you can call your national gas emergency service free at any time on:

United Kingdom (excluding Northern Ireland and Isle of Man)
0800 111 999
Northern Ireland
0800 002 001
Isle of Man
0808 1624 444

You should also take the following precautions:

  1. Open all the doors and windows
  2. Don’t use any electrical equipment (including light switches) or naked flames

Step 2

Reserve an Appointment

At Baxi our customers come first, so we will make every effort to meet your required date and appointment timing. In the unlikely event that this is not possible, we will contact you as soon as possible to rearrange.

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Can the engineer safely and legally park at your property?

The parking should be within 100 yards of your home for the onsite visit. For example, providing parking permits, if there are restrictions to on-street parking or providing a dedicated parking spot.


Is the boiler easily accessible?


If you can’t confirm that these conditions are met or are unsure if you can meet them, please call us on 0330 053 4014.

Tell us more about the fault

Step 3

Your Plan Details

In order to help ensure your boiler stays in good working order, you can access hints and tips at any time during the plan term.

What is not included

  • Delivery and installation costs if your boiler is replaced

  • Labour costs to remove or install the old boiler

  • Radiator and valves

  • Flue system from the boiler

  • Repairs caused by sludge, limescale or corrosion

  • Work to upgrade your boiler to meet current industry standards

  • Oil/Electric heating systems

Please read our Important Information page for further information.

Your Repair and Care plan provided by Domestic & General

What is included

  • Initial repair by an expert Baxi engineer to get you back up and running

  • If we can't fix your initial boiler fault or if the boiler is beyond economic repair, we'll refund 100% of your payment

  • Ongoing hints and tips to keep the boiler in good working order

  • On subsequent repairs, if the boiler is beyond economical repair, you will receive a replacement boiler up to the value of £750

  • Exclusive access to Domestic & General’s Boiler care portal to keep your boiler in good working order

  • Maintenance checks at the same time as your initial repair to help maintain your boiler

  • Repairs up to value of the £1,500 if your boiler stops working

  • Next day appointments subject to availability and time of booking

  • Manage your repairs online through the D&G boiler care portal

Your Repair and Care plan cost

You will be charged £36.99 per month for 12 months totalling £443.88 by Direct Debit (12-month minimum term applies).

Plan
Terms & Conditions

Step 4

Payment Details

Please make sure all your details above are correct

Your details will only be used as described in the privacy policies of Baxi and Domestic & General.

Payments will be made using the following reference:
D&G Boiler Care

direct-debit

When your plan ends

If you pay by Direct Debit, your maintenance and support will automatically continue for another year with a new plan, unless you inform Domestic & General otherwise.

Please read our Important Information page for all further details.

Please pay Domestic & General by Direct Debit from the account detailed in this instruction subject to the safeguards assured by the Direct Debit Guarantee. I understand this instruction may remain with Domestic & General and if so details will be passed electronically to my bank/building society.

Confirmation of Direct Debit instruction
The company name which will appear on your bank statement against Direct Debits will be Domestic & General Services Ltd.

Your Repair and Care plan cost

You will be charged £36.99 per month for 12 months totalling £443.88 by Direct Debit (12-month minimum term applies).