Question 1

Do Baxi Packaged Solutions install other manufacturers boiler products?

Accepted Answer

Want to know if Baxi Packaged Solutions install other manufacturers Boiler products? We think we've got the right solution for your project. Read more...

Question 2

Are Baxi trainers fully qualified?

Accepted Answer

All our trainers are qualified heating engineers. They know the products inside out, and will give you inside knowledge you can use every day.

Question 3

What is an MCS Umbrella Scheme?

Accepted Answer

An MCS Umbrella scheme allows you as an installer to carry out heat pump installations and access grants for your homeowners without the need to be MCS certified yourself.

Question 4

Can I have a TM65?

Accepted Answer

Complete TM65 documents are available to download from our website or through your Technical Sales Manager. Find out more...

Question 5

Will  an air source heat pump work in all weather conditions?

Accepted Answer

Commercial air source heat pumps are designed to work in all kinds of weather, including when the temperature drops below freezing. Learn more...

Question 6

Why consider a Prefabricated Utility Cupboard

Accepted Answer

A Prefabricated Utility Cupboard is a high-quality turnkey solution that allows for reduced on-site labour and installation time. The unit is compatible with low-carbon systems to assist with meeting sustainability targets and waste reduced.

Question 7

How often should I have my boiler serviced?

Accepted Answer

We advise you have your boiler serviced every year in accordance with the manufacturer’s instructions and to keep your warranty valid.

Question 8

Do air source heat pumps need servicing?

Accepted Answer

Yes, to maintain the warranty T&C’s heat pumps should be serviced each year. It not only keeps your warranty valid, but it makes sure your heat pump, and associated system is kept in top working order to prevent any unexpected breakdowns.

Question 9

What is the coefficient of performance (COP) of an air source heat pump?

Accepted Answer

An air source heat pump’s COP and SCOP ratings give an indication of how efficiently it performs under certain conditions and throughout the year.

Question 10

What support is there for heat pump installations?

Accepted Answer

Grants such as Boiler Upgrade Scheme (BUS) - £7,500 grant aims to reduce the cost of a heat pump installation for eligible property owners. Read more...

Question 11

Should I be Gas Safe registered to install an air source heat pump?

Accepted Answer

You do not need to be Gas Safe registered to install air source heat pumps, however you will need to be certified under the Microgeneration Certification Scheme, or MCS. Holding an MCS certification demonstrates that you work to the highest quality standards and will also allow your customers to claim specific grants to help with the cost of having an ASHP installed.

Question 12

Why should I have a filter fitted?

Accepted Answer

Many boiler breakdowns occur due to sludge in the heating system. A magnetic filter is an effective way of preventing this sludge from accumulating, and may prevent costly breakdowns at a later stage.

Question 13

Can I run a bath and shower at the same time?

Accepted Answer

Depending on whether you have a hot water cylinder, you can normally run a bath and a shower at the same time. A system boiler and storage cylinder may be more suitable for properties that have a higher demand.

Question 14

What are the different types of boilers?

Accepted Answer

The main types of boiler are combi, system, heat only, and electric boilers. The one that you choose for your property will depend on your specific needs and aspects of your home.

Question 15

What are the different hot water settings and how do I change them?

Accepted Answer

You can change your hot water settings through the Hot Water panel on your Baxi unit.

Question 16

Are Baxi engineers Gas Safe registered?

Accepted Answer

Yes, our nationwide network of Baxi engineers are employed by Baxi and are Gas Safe registered. Find out more...

Question 17

Should I turn off my air source heat pump in the summer?

Accepted Answer

Air source heat pumps work best when they are allowed to run continuously. You’ll need to keep it switched on, even in summer, for it to work efficiently throughout the year.

Question 18

Are air source heat pumps safe?

Accepted Answer

Air source heat pumps that are installed correctly and in accordance with key guidelines are designed to be safe and efficient, with numerous safety features required as part of the installation.

Question 19

Are there grants available for air source heat pumps?

Accepted Answer

Grants such as the Boiler Upgrade Scheme are available to help eligible households with the cost of having an air source pump installed at the property.

Question 20

Understanding hot water cylinder sizes and dimensions

Accepted Answer

Hot water cylinders come in different sizes and capacity varies according to factors such as the size of the property and the number of occupants.

Question 21

Does an air source heat pump freeze in the winter?

Accepted Answer

Most modern heat pumps have a defrost cycle feature to prevent it freezing during the winter.

Question 22

What size hot water cylinder do I need for a 2 or 3 bed house?

Accepted Answer

Though the usage varies, there is a general rule of thumb you can use for getting the right size cylinder for your home, usually between 45-60 litres of water per occupant. A two-bedroom home (2–3 occupants) typically requires a cylinder that holds between 120 and 180 litres and three-bedroom homes (3–4 occupants) typically need a cylinder that holds between 180 and 240 litres.

Question 23

Can a hot water cylinder work with an immersion heater?

Accepted Answer

The short answer is yes. Find out how an hot water cylinder work with an immersion heater works; and how to maintain the system...

Question 24

Can an air source heat pump improve my EPC rating?

Accepted Answer

Having an air source heat pump installed at your property can bring significant benefits. One of them being your EPC rating. Find out more...

Question 25

What size air source heat pump do I need?

Accepted Answer

Heat pumps need to be sized correctly in order to work efficiently. Generally, larger homes need a heat pump with a larger output.

Question 26

Air source heat pump costs

Accepted Answer

Air source heat pump tends to cost around £14,000. But, homeowners in England & Wales can get a discount of up to £7,500 off an ASHP installation. More...

Question 27

Why use Baxi's MCS Umbrella Scheme?

Accepted Answer

Baxi's MCS Umbrella scheme offers hands on support every step of the way. We complete a quick, free estimation, followed by a visit to site to carry out a room by room heat loss calculation, taking care of the design and providing a tailored installation pack. Meanwhile, you have full control of your pricing and once the system is installed, Baxi will then complete a 2nd site visit to commission the appliance in readiness for handover.

Question 28

Why should you consider using an MCS Umbrella Scheme?

Accepted Answer

Becoming MCS certified can be hard to justify for many heating and hot water engineers due to the amount of additional paperwork, time and cost involved.

Question 29

How do I get started with the MCS Umbrella Scheme?

Accepted Answer

If you have a specific project, visit our webpage to get a free estimate, or for generic enquiries get in touch with us.

Question 30

What temperature should my boiler be set at?

Accepted Answer

Typically, your boiler should be set to at least 65 degrees Celsius to prevent bacteria growing in the water and maintaining comfort.

Question 31

How to reset a Baxi Boiler

Accepted Answer

Read on to find out how to reset your boiler, whether it has a dedicated rest button, an ON/OFF/SELECTOR switch or a thermostat control knob.

Question 32

How to protect your Boiler in winter

Accepted Answer

From bleeding a radiator to lowering boiler pressure, watch our videos for some useful tips to protect your boiler in winter.

Question 33

How long is the warranty on a Baxi boiler?

Accepted Answer

Baxi boiler warranties range from two-year parts and labour up to 10-year parts and labour, subject to being registered within 30 days of the boiler’s installation and an annual service being carried out.

Question 34

What happens at a boiler service?

Accepted Answer

During a boiler service, your Gas Safe registered installer will carry out various checks, such as checking the gas pressure, ensuring safety devices are in good condition, and pipework is in a suitable condition. It will usually take around half an hour to complete a boiler service.

Question 35

Why is my boiler leaking?

Accepted Answer

Checking for damp surfaces on or around your boiler, pipe corrosion, and water dripping beneath it can help identify if there is a leak.

Question 36

What are the benefits of a boiler service?

Accepted Answer

Regular servicing can keep you and your family safe, save you money and keep your warranty valid. Find out more...

Question 37

Do you need planning permission for an air source heat pump?

Accepted Answer

In most cases, you don't need planning permission for an air source heat pump (ASHP). But there are certain rules & regulations to be followed in certain circumstances or settings.

Question 38

Is an air source heat pump noisy?

Accepted Answer

Air source heat pumps are designed to be quiet pieces of equipment, typically no louder than a refrigerator.

Question 39

What should my boiler pressure be set at?

Accepted Answer

Normal operating water pressure for your boiler & central heating system is between 1.0 and 2.0 bar. Find out how to troubleshoot when the pressure drops.

Question 40

What are the Advantages and Disadvantages of Air Source Heat Pumps

Accepted Answer

From saving energy bills, ASHP grants to space requirement considerations; find out all about the pros and cons of Air Source Heat Pump...

Question 41

How much does it cost to service an air source heat pump?

Accepted Answer

Prices start from £200 for a one-off annual service. Baxi offer servicing plans to help spread the cost of the annual service over the year.

Question 42

Will I be sitting in a classroom all day at a Baxi training course?

Accepted Answer

No. The majority of your day will be spent in practical sessions in our workshops. Read on to find out more...

Question 43

What will I learn on a Baxi training course?

Accepted Answer

There's so much to take away from Baxi training course - from boiler functions & construction to installation, commissioning & servicing. Read more...

Question 44

What is the agenda for a Baxi training course?

Accepted Answer

Booked a training course with Baxi? Here's what to expect on the day...

Question 45

I've booked a Baxi training course, what happens next?

Accepted Answer

We will send you a booking confirmation with date, time and location of your course; map & directions to the training centre; & an agenda of the day.

Question 46

What training is available to me?

Accepted Answer

We’re proud to offer a range of training courses for air source heat pump installations. Learn more about the  training courses available here at Baxi.

Question 47

How many people are on a Baxi training course?

Accepted Answer

To show new skills up close, we keep the group small. It's relaxed, down-to-earth, but serious about giving you essential know-how.

Question 48

Where do I go for a Baxi training course?

Accepted Answer

Our training courses are delivered at our dedicated Baxi Training Centres and Satellite Training Centres located throughout the UK. Find out more...

Question 49

Why should I get the water in my central heating system cleaned?

Accepted Answer

If your boiler breaks down due to sludge in the system, the repair work is not covered under your warranty and can lead to expensive repair bills as a result.

Question 50

How do I know if I've got sludge in my central heating system?

Accepted Answer

Issues with your radiator temperature, leaks from your boiler, and unusual sounds from within your system are all indicators that there is a buildup of sludge.

Question 51

Do I have to be Gas Safe registered to install an Air Source Heat Pump?

Accepted Answer

A competent knowledge in plumbing and heating is all that is needed as a prerequisite for the NVQ Level 3 Heat Pump Installation qualification. Read more...

Question 52

Will I need to have any training to use a Prefabricated Utility Cupboard properly?

Accepted Answer

Our dedicated team will be on hand to provide expert training for housing providers, housebuilders, and other teams. We also provide a QR code where tenants can access a helpful guide on how a Prefabricated Utility Cupboard (PUC) works.

Question 53

What property types can I use a Prefabricated Utility Cupboard for?

Accepted Answer

Prefabricated Utility Cupboards, or PUCs, are suitable for most residential buildings. The unit is typically placed conveniently under a staircase, making it accessible and practical. Options for other buildings are also available.

Question 54

Is a Prefabricated Utility Cupboard suitable for use with renewable technology?

Accepted Answer

Prefabricated Utility Cupboards, or PUCs, can be part of a renewable energy heating system and suitable for use with low-carbon solutions, such as air source heat pumps, or a boiler.

Question 55

How soon can a Prefabricated Utility Cupboard be installed?

Accepted Answer

Prefabricated Utility Cupboards (PUCs) are constructed off-site and delivered to the property ready to be fitted. This keeps installation times down and the process straightforward for you and the building’s residents.

Question 56

How does a Prefabricated Utility Cupboard support us with post-installation maintenance?

Accepted Answer

The Baxi Prefabricated Utility Cupboard (PUC) is equipped with the innovative Mercurius platform so you can plan for maintenance and other costs. The software also identifies potential operational issues before they escalate, letting you take preventive steps and maintain the performance you need

Question 57

What to expect during a heat pump installation at a commercial building

Accepted Answer

Having an air source heat pump fitted at a commercial building follows a similar process to a residential property. Find out more about the process....

Question 58

How to set your thermostat for maximum efficiency

Accepted Answer

You can set your smart room thermostat to heat your home efficiently by choosing the right temperature and investing in quality insulation around your home

Question 59

How do I become an air source heat pump installer? What qualifications do I need?

Accepted Answer

Whether you’re beginning your journey with air source heat pumps or an experienced installer, our training will help you build confidence with ASHPs.

Question 60

How do commercial air source heat pumps work?

Accepted Answer

Air source heat pumps provide a flexible option for heating commercial buildings using the ambient air. Learn more

FAQs

How can we help?

Do Baxi Packaged Solutions install other manufacturers boiler products?

Are Baxi trainers fully qualified?

What is an MCS Umbrella Scheme?

Can I have a TM65?

Will an air source heat pump work in all weather conditions?

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