Boilers

Which Baxi boiler do I have?

The easiest way to find out which Baxi boiler you have is by looking at the instructions that came with it.


It is always worth keeping these in a safe place, because they also include the Benchmark Checklist that your installer should have carried out when they fitted the boiler and also the boiler’s service history, which should be completed by the engineer when they carry out your annual service.


However, if you no longer have the instruction booklet, the serial number on the boiler provides all the information about the make, model and age of the boiler. It can usually be found on a sticker either on the inside of the drop down panel or on a pull out tag underneath.


You can then contact Baxi Customer Support with the serial number and we can assist you.

Customer support

We are an award-winning service division and are here to provide support for the lifetime of your boiler.

Related FAQs

Should I turn off my boiler in the summer?

Instead of turning off your boiler completely during the summer, when you likely have less need for heating, you can use Holiday Mode to ensure it works at a low level and prevent parts from seizing up later on in the year when you have greater need. You can also set your boiler to only heat your water and not your radiators.

Is a condensing boiler a combi boiler? 

Most modern combi boilers are condensing models. This means the heat and gases that escape through the flue pipe are captured and reused for efficiency.

Why is my external condensate pipe freezing?

Condensate pipes can freeze due to extremely low temperatures or ice building up on the pipe, which will need clearing in order to unction effectively. Insulating your pipe can prevent this from happening.

Why should I get the water in my central heating system cleaned?

It’s important to have the water in your central heating system cleaned regularly to prevent sludge buildup, which can lead to blocked pipes and ultimately, cause breakdowns. Repairs needed as a result of sludge are not covered by Baxi warranties.  

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