Which Baxi boiler do I have?

The easiest way to find out which Baxi boiler you have is by looking at the instructions that came with it.


It is always worth keeping these in a safe place, because they also include the Benchmark Checklist that your installer should have carried out when they fitted the boiler and also the boiler’s service history, which should be completed by the engineer when they carry out your annual service.


However, if you no longer have the instruction booklet, the serial number on the boiler provides all the information about the make, model and age of the boiler. It can usually be found on a sticker either on the inside of the drop down panel or on a pull out tag underneath.


You can then contact Baxi Customer Support with the serial number and we can assist you.

Customer support

We are an award-winning service division and are here to provide support for the lifetime of your boiler.

Related FAQs

Why should I have a filter fitted?

Many boiler breakdowns occur due to sludge in the heating system. A magnetic filter is an effective way of preventing this sludge from accumulating, and may prevent costly breakdowns at a later stage.

Can I run a bath and shower at the same time?

Depending on whether you have a hot water cylinder, you can normally run a bath and a shower at the same time. A system boiler and storage cylinder may be more suitable for properties that have a higher demand.

What are the different types of boilers?

The main types of boiler are combi, system, heat only, and electric boilers. The one that you choose for your property will depend on your specific needs and aspects of your home.

What temperature should my boiler be set at?

Typically, your boiler should be set to at least 65 degrees Celsius to prevent bacteria growing in the water and maintaining comfort.

Why is my boiler leaking?

Checking for damp surfaces on or around your boiler, pipe corrosion, and water dripping beneath it can help identify if there is a leak.

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