Boilers

Which Baxi boiler do I have?

The easiest way to find out which Baxi boiler you have is by looking at the instructions that came with it.


It is always worth keeping these in a safe place, because they also include the Benchmark Checklist that your installer should have carried out when they fitted the boiler and also the boiler’s service history, which should be completed by the engineer when they carry out your annual service.


However, if you no longer have the instruction booklet, the serial number on the boiler provides all the information about the make, model and age of the boiler. It can usually be found on a sticker either on the inside of the drop down panel or on a pull out tag underneath.


You can then contact Baxi Customer Support with the serial number and we can assist you.

Customer support

We are an award-winning service division and are here to provide support for the lifetime of your boiler.

Related FAQs

What happens at a boiler service?

During a boiler service, your engineer will carry out various checks and inspections, including but not limited to:

 
•    Correct gas pressure and flow
•    Flue and combustion
•    Condition of electrical connections
•    Fans and other key components 
•    Seals are intact
•    Electrodes are in a good condition
•    Safety devices are checked
•    Condensate trap and pipe is not blocked
•    Water and gas pipework

Can I run a bath and shower at the same time?

If you have a cylinder installed, you should be able to run a bath and shower at the same time. If you have a combi boiler, you may notice a drop in performance as the boiler splits the hot water between the shower and the bath.

What are the different types of boilers?

The main types of boilers are: 

  • Combi
  • System
  • Heat only
  • Electric

Learn about the pros and cons of each type here.

Why is my boiler leaking?

If you suspect your boiler is leaking, check for error codes on the appliance, any dampness or dripping, and your pressure level for indications. We also have a range of How-to Guides to help troubleshoot the problem.

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