Which Baxi boiler do I have?

The easiest way to find out which Baxi boiler you have is by looking at the instructions that came with it.


It is always worth keeping these in a safe place, because they also include the Benchmark Checklist that your installer should have carried out when they fitted the boiler and also the boiler’s service history, which should be completed by the engineer when they carry out your annual service.


However, if you no longer have the instruction booklet, the serial number on the boiler provides all the information about the make, model and age of the boiler. It can usually be found on a sticker either on the inside of the drop down panel or on a pull out tag underneath.


You can then contact Baxi Customer Support with the serial number and we can assist you.

Customer Support

We are an award-winning service division and are here to provide support for the lifetime of your boiler.

Related FAQs

Should I turn off my boiler in the summer?

Generally, it is best to keep your boiler switched on even during the summer months, however this can depend on your home and your circumstances.

Is a condensing boiler a combi boiler? 

Is a condensing boiler the same as a combi boiler? The short answer is yes. However, there are 3 types of condensing boilers.

Why should I get the water in my central heating system cleaned?

If your boiler breaks down due to sludge in the system, the repair work is not covered under your warranty and can lead to expensive repair bills as a result.

Why should I have a filter fitted?

Many boiler breakdowns occur due to sludge in the heating system. A magnetic filter is an effective way of preventing this sludge from accumulating, and may prevent costly breakdowns at a later stage.

How often should I have my boiler serviced?

We advise you have your boiler serviced every year in accordance with the manufacturer’s instructions and to keep your warranty valid.

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