How to contact us

For all general help and support enquiries

Please contact the Baxi Customer Support Team on 0330 6780 917.

Our Customer Support Team are available from:

Monday - Friday: 8.00am to 6.00pm

Weekends and Bank Holidays: 8.30am to 2.00pm

For matters you feel you need specific help with

Please contact Customer Relations on 0330 678 0165.

Write to us directly

To make things swifter when writing to us, please include:

  • Your full address and post code
  • The type, make and model of your appliance
  • Your installer/servicer details
  • Any relevant pictures or image
  • Any additional relevant information

Postal address:

Customer Relations
Baxi Customer Support
Brooks House
Coventry Road
CV34 4LL