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Suspected gas or carbon monoxide leak? Click here

    Product Details

    Having all the correct details will help us fix your boiler first time. Please give as much information as you can.

    How to find your serial number

    Contact Details

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    We will use your data to help us provide a great customer service. Based on the information you have provided we may call, write, email or text to keep you up to date with products and services that we think you will be interested in.

    Your details will be kept safe and secure, only used by us or those who partner with us, and will not be shared with anyone else. You can find out more about how your data will be used in our privacy notice. You can change your mind at any time using the contact details in the privacy notice.

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    Suspected gas or carbon monoxide leak?

    If you smell gas or are worried about gas safety, you can call your national gas emergency service free at any time on:

    United Kingdom (excluding Northern Ireland and Isle of Man)
    0800 111 999
    Northern Ireland
    0800 002 001
    Isle of Man
    0808 1624 444

    You should also take the following precautions:

    1. Open all the doors and windows
    2. Don’t use any electrical equipment (including light switches) or naked flames
    3. Turn off the gas using the emergency valve on your gas meter
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    How to find your serial number

    You can find your serial number on the boiler in the places below.

    Don’t worry - if you can’t find the details after checking your boiler, you can call us to book a repair.

    0330 678 0630

    Mon - Fri: 8am - 6pm
    Sat: 8:30am - 2pm