Our highest priority is the safety of all our valued customers and colleagues, especially as we face the battle against COVID-19. Please read our coronavirus update here

About Baxi

Baxi is proud to have been manufacturing in the UK since 1866

Baxi is proud to have been manufacturing in the UK since 1866.

Our high efficiency hot water and heating products are straightforward to install, maintain and service and easy to use. We are so confident in the reliability of our product range that we offer industry-leading free parts and labour warranties, for complete peace of mind. 

From our beginnings, right through to our current product ranges, Baxi's ethos of pride, passion and positivity - combined with reliability, respect and innovation - has helped define our company. From our award-winning customer support to our industry-leading hands-on training, we are fully committed to making life with Baxi as easy as possible.

We provide every customer with a dedicated, professional and experienced Sales or Business Manager for one point of contact whether you are a homeowner, installer, contractor, new build developer, social housing provider, or specifier.

Baxi Heating

Baxi is part of Baxi Heating. Baxi Heating has a portfolio of some of the best known and most respected brands in the domestic and commercial heating industry across the UK and Ireland, including Baxi; Main Heating; Heatrae Sadia; Megaflo; Remeha; Andrews Water Heaters; Potterton Commercial; and Packaged Plant Solutions.

Our mission, vision and values underpin everything we do: the way we behave, how we work with our stakeholders and the pride we take in our products and services. Find out more here.

Our aim is to deliver best value through reliable, energy efficient products and high quality service and technical support, while promoting environmental, social and economic sustainability. Read our latest sustainability report here.

We value our environment and are committed to its conservation. We seek to identify and minimise carbon emissions, noise pollution, waste and packaging in our workplace, in our products and throughout the supply chain.

The Baxi Heating Charitable Trust was launched in 2017 to support charitable activities and organisations in the communities in which we live and work in the UK and Ireland.

We are committed to supporting the energy transition towards a zero carbon economy. We advocate a collaborative approach, focusing on high efficiency domestic and commercial heating and hot water solutions that meet our customers’ needs. We are actively working with industry bodies and the government to help shape the heating industry of the future as the UK moves towards net zero emissions by 2050. See more about the Future of Heat here. 

Read more about Baxi Heating here. 

BDR Thermea Group

Baxi Heating is part of BDR Thermea Group. Founded in 2009, BDR Thermea Group is a world leading manufacturer and distributor of smart thermal comfort solutions for domestic and commercial use. BDR Thermea Group employs more than 6,200 people and operates in more than 100 countries worldwide, with a leading position in Europe, North America, Turkey, Russia and China.

BDR Thermea Group has 15 manufacturing sites worldwide and a network of 11 Centres of Excellence, each with different competencies, in seven countries across Europe. They work closely together, sharing knowledge and regional expertise, to develop solutions to meet the sustainable, economic and legislative requirements of the future.

BDR Thermea Group reported a turnover of EUR 1.8 billion in 2018 and operates under renowned international market-leading brands, including De Dietrich, Baxi, Remeha, Brötje, Chappée and Baymak. Its headquarters are in Apeldoorn, Netherlands.

For more information, please visit BDR Thermea Group.


Baxi strives to be the best in the industry and we are very proud to have received many awards for our products and services. You can see the latest awards we have won or been nominated for below.

Finalist: Collaboration of the Year - USER Project

H&V News Awards 2020 Finalist

Finalist: Best Heating Manufacturer

BMJ Awards Finalist 2020

Winner: Baxi Heating hydrogen boiler

HVR Awards Winner 2020

Finalist: Baxi Customer Support

Top companies awards finalist 2020

Finalist: Collaboration of the Year - Expert Trades

H&V News Awards Finalist 2019

2019 Winner: Customer Service Person of the Year

HVR Awards Finalist 2019

Highly commended: Sales Representative of the Year

Ireland's Plumbing and Heating Awards 2019 commended

Winner: Innovation of the Year

Ireland's Plumbing and Heating Awards 2019 winner

Winner: Baxi Works Loyalty Scheme

The Loyalty Magazine Awards 2018

Winner: Training Initiative of the Year – Baxi Customer Support Engineers – Our Heroes in the Field

H&V news awards winner

Winner: Best Marketing Campaign - #Baxi98

Northern Ireland's plumbing heating Awards 2018

Shortlisted: Best Marketing Campaign - Baxi Works

Northern Ireland's plumbing heating Awards 2018

Shortlisted: Best Product - Baxi 600 Combi

Northern Ireland's plumbing heating Awards 2018

Shortlisted: Best Product - Baxi uSense

Northern Ireland's plumbing heating Awards 2018

Shortlisted: Best heating brand


Shortlisted: Best plumbing brand


Shortlisted: Best use of data and insight

MEA 'Best use of Data and Insight' Finalist

Corporate Social Responsibility Award

Corporate Social Responsibility Award

Manufacturing Business Award

Finalist Manufacturing Business Award

Marketing Team of the Year (Client Side)

Marketing Excellence Award

Best Use of Data and Insight

Best Use of Data and Insight - Large

Best Use of Digital Marketing

Best Use of Digital Marketing

Business-to-Business Baxi Works

The Masters Business to Business winner

Best B2B Loyalty Programme - Baxi Works

Loyalty Magazine

Heating product of the year - Baxi 400 Combi


Winner - Baxi Customer Support

Customer Service Award

Winner - Baxi

Energy Efficient Award

Which? Trusted Traders

The services provided by our Baxi Customer Service engineers are approved by Which? Trusted Traders

Find out more