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About Baxi

Baxi is proud to have been manufacturing in the UK since 1866

Baxi is proud to have been manufacturing in the UK since 1866

Our high efficiency hot water and heating products are straightforward to install, maintain and service and easy to use. We are so confident in the reliability of our product range that we offer industry-leading free parts and labour warranties, for complete peace of mind. 

From our beginnings, right through to our current product ranges, Baxi's ethos of pride, passion and positivity - combined with reliability, respect and innovation - has helped define our company. From our award-winning customer support to our industry-leading hands-on training, we are fully committed to making life with Baxi as easy as possible.

We provide every customer with a dedicated, professional and experienced Sales or Business Manager for one point of contact whether you are a homeowner, installer, contractor, new build developer, social housing provider, or specifier.

About Baxi Heating

Baxi is part of Baxi Heating. Baxi Heating has some of the best known and trusted heating and hot water brands for residential and commercial heating customers in the UK and Ireland. Our brands include: Baxi; Main Heating; Heatrae Sadia; Megaflo; Remeha; Andrews Water Heaters; Potterton Commercial; and Packaged Plant Solutions.

Sustainability is embedded in all we do, and we are committed to being a cleaner, greener manufacturing business. We support our customers by offering them clever heating solutions that keep their homes and businesses warm while reducing their carbon footprint. We are also developing technologies that will help customers to heat their homes and businesses without warming the planet. Read our Sustainability Pledge here.

We provide reliable products and responsive services for our customers and have a skilled team who are experienced at working closely with them to provide innovative solutions and become their trusted partner, whatever their needs. We deliver technical help, expert hands-on training and have our own network of heating engineers, providing the high-quality service our customers deserve.

We are committed to supporting the energy transition towards a zero carbon economy. We are responding to the global trends that are shaping our business and markets, and our expertise in designing new products and offering flexible solutions means we can respond quickly to our customers’ changing needs. We are actively working with industry bodies and the government to help shape the heating industry of the future as the UK moves towards net zero emissions by 2050. See more about the Future of Heat here

Our policies and accreditations

Baxi Heating UK Tax Strategy
Baxi Heating UK Gender Pay Gap
Baxi Heating Modern Slavery and Human Trafficking Statement

Baxi Heating Quality Policy Statement
Baxi Heating Environment Statement
Baxi Heating Statement on Anti-bribery and Corruption
Baxi Heating Sustainability Report 2020/2021
Baxi Heating Health & Safety policy
Baxi Heating s172 Statement 2020
Environmental Management System ISO 14001: 2015
Packaged Plant Solutions - BS 1090 2018
Quality Management System ISO 9001-2015 All Baxi Heating UK sites

Read more about Baxi Heating here. 

BDR Thermea Group

Baxi Heating is part of BDR Thermea Group. Founded in 2009, BDR Thermea Group is a world leading manufacturer and distributor of smart thermal comfort solutions for domestic and commercial use. BDR Thermea Group employs more than 6,300 people and operates in more than 100 countries worldwide, with a leading position in Europe, North America, Turkey, Russia and China.

BDR Thermea Group has 15 manufacturing sites worldwide and a network of 11 Centres of Excellence, each with different competencies, in seven countries across Europe. They work closely together, sharing knowledge and regional expertise, to develop solutions to meet the sustainable, economic and legislative requirements of the future.

BDR Thermea Group reported a turnover of EUR 1.8 billion in 2020 and operates under renowned international market-leading brands, including De Dietrich, Baxi, Remeha, Brötje, Chappée and Baymak. Its headquarters are in Apeldoorn, Netherlands.

For more information, please visit BDR Thermea Group.

Awards

Baxi strives to be the best in the industry and we are very proud to have received many awards for our products and services. You can see the latest awards we have won or been nominated for below.

Finalist: Innovation - Baxi hydrogen boiler

Innovation Finalist: Baxi hydrogen boiler (Northern Ireland’s Plumbing and Heating Awards 2021)

Winner: Innovation - Baxi hydrogen boiler

Innovation winner: Baxi hydrogen boiler (Gas Industry Awards 2021)

Finalist: Innovation - Baxi hydrogen boiler

Finalist: Energy Awards 2021

Finalist: Best Heating Manufacturer

BMJ Awards Finalist 2020

Winner: Baxi Heating hydrogen boiler

HVR Awards Winner 2020

Winner: Collaboration of the Year - Baxi Heating & USER

H&V News Awards 2020 Winner

Finalist: Collaboration of the Year - Baxi Heating and Whitbread

H&V News Awards 2020 Finalist

Winner: Commercial HVAC Product of the Year - MaxxFlo Evo

H&V News Awards 2020 Winner

Finalist: Retrofit Project of the Year - Baxi Heating with Protech

H&V News Awards 2020 Finalist

Finalist: HVAC Contractor of the Year - Baxi Heating & Protech

H&V News Awards 2020 Finalist

Finalist: Baxi Customer Support

Top companies awards finalist 2020

Finalist: Collaboration of the Year - Expert Trades

H&V News Awards 2019 Finalist

Winner: Customer Service Person of the Year

HVR Magazine Awards - Customer Service Person of the Year Winner: Baxi Heating

Finalist: Training Initiative - Commercial Academy and #TrainingTuesday

H&V News Awards 2019 Finalist

Finalist: Controls - Baxi IFOS

H&V News Awards 2019 Finalist

Highly commended: Sales Representative of the Year

Ireland’s Plumbing and Heating Awards 2019 - Sales Representative of the Year Highly commended: Richard Louth

Winner: Innovation of the Year

Ireland’s Plumbing and Heating Awards 2019 – Innovation of the Year Winner: Baxi IFOS

Winner: Baxi Works Loyalty Scheme

The Loyalty Magazine Awards 2018

Finalist: Best use of Data and Insight

MEA 'Best use of Data and Insight' Finalist

Winner: Training Initiative of the Year – Baxi Customer Support Engineers – Our Heroes in the Field

H&V news awards winner

Winner: Best Marketing Campaign - #Baxi98

Northern Ireland's plumbing heating Awards 2018

Shortlisted: Best Marketing Campaign - Baxi Works

Northern Ireland's plumbing heating Awards 2018

Shortlisted: Best Product - Baxi 600 Combi

Northern Ireland's plumbing heating Awards 2018

Shortlisted: Best Product - Baxi uSense

Northern Ireland's plumbing heating Awards 2018

Shortlisted: Best heating brand

BMJ_Awards_2018_Finalist

Shortlisted: Best plumbing brand

BMJ_Awards_2018_Finalist

Finalist: AGSM Gas Safety Awards

AGSM Gas Safety Awards Finalist: Baxi

Finalist: Baxi Customer Support

Finalist: UK Customer Experience Awards 2017

Winner: Baxi Genuine Parts

Top 50 Companies for customer Service Winner: Baxi Genuine Parts

Shortlisted: Best use of data and insight

MEA 'Best use of Data and Insight' Finalist

Corporate Social Responsibility Award

Corporate Social Responsibility Award

Manufacturing Business Award

Finalist Manufacturing Business Award

Marketing Team of the Year (Client Side)

Marketing Excellence Award

Best Use of Data and Insight

Best Use of Data and Insight - Large

Best Use of Digital Marketing

Best Use of Digital Marketing

Business-to-Business Baxi Works

The Masters Business to Business winner

Best B2B Loyalty Programme - Baxi Works

Loyalty Magazine

Heating product of the year - Baxi 400 Combi

Finalist

Winner - Baxi Customer Support

Customer Service Award

Winner - Baxi

Energy Efficient Award

Which? Trusted Traders

The services provided by our Baxi Customer Service engineers are approved by Which? Trusted Traders

Find out more
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