Baxi Customer Support is our award-winning service division.
We are here to provide support for the lifetime of your boiler.
Our customer contact centre is based in Warwick. We have a dedicated and skilled team on hand to help you. Call us on 0330 678 0917.
Monday to Friday: 8am to 8pm
Saturday/Sunday: 8.30am to 2pm
Bank Holidays including Christmas and New Year: 8.30 to 2pm
Our nationwide network of highly skilled, Gas Safe registered engineers are all trained to be experts in Baxi products.
Call the National Gas Emergency free on 0800 111 999
- If you think you have a gas leak you need to act quickly.
- Open doors and windows
- Turn off gas at meter (unless the meter is in a cellar or basement)
- Don't use electric switches or naked flames
- Contact a Gas Safe registered engineer to check and fix the appliance as soon as you can