Customer Support

Baxi Customer Support is our award-winning service division.

We are here to provide support for the lifetime of your boiler. 

Our customer contact centre is based in Warwick. We have a dedicated and skilled team on hand to help you. Call us on 0330 678 0917.

Opening times:

Monday to Friday: 8am to 8pm

Saturday/Sunday: 8.30am to 2pm

Bank Holidays including Christmas and New Year: 8.30 to 2pm

Our nationwide network of highly skilled, Gas Safe registered engineers are all trained to be experts in Baxi products.

Smell Gas?

Call the National Gas Emergency free on 0800 111 999
  1. If you think you have a gas leak you need to act quickly.
  2. Open doors and windows
  3. Turn off gas at meter (unless the meter is in a cellar or basement)
  4. Don't use electric switches or naked flames
  5. Contact a Gas Safe registered engineer to check and fix the appliance as soon as you can

Which? Trusted Traders

The services provided by our Baxi Customer Service engineers are approved by Which? Trusted Traders.

Find out more