I have booked a Baxi engineer visit. What do I need to do before they arrive?
So you've booked your engineer visit with the Baxi Customer Support (thank you!). We have a few hints and tips to make sure everything runs smoothly during the visit.
Watch the video below of our engineer Will as he explains or read on to find out more.
On the morning of the visit
Our engineer will call you between 8am and 10am on the morning of the visit to let you know an approximate arrival time. If you are one of the first visits of the day, they may call you the evening before.
Their call will be from a withheld number, but it is very important that you answer, as the engineer may cancel the visit if they can’t speak to the person who will be letting them into the property.
Our engineer may have heavy tools and parts to carry, so please make sure they can park their van, safely and legally, close by. Please let us know if they need a parking permit or if there are any restrictions.
Access to boiler or cylinder
Please make sure that the area around your appliance is clear so that our engineer has room to carry out their work.
Health and safety
Your safety, and that of our engineer, is our highest priority, so please read this section carefully.
To find out what our engineer will do at a boiler service, read What happens at a boiler service.