About Customer Support


heateam are the servicing division of BaxiOur service division is Baxi Customer Support. Our aim is simple - to keep Britain warm by offering free aftersales support to customers during their warranty period, and providing a range of out of warranty services.

Based in Warwick, our in-house customer contact centre is open 363 days of the year. We have a dedicated and skilled team on hand to help you with your enquiry.

We have a nationwide network of highly skilled, Gas Safe registered engineers. Baxi Customer Support engineers are all trained to be experts in Baxi products so you can relax, safe in the knowledge that we are more qualified than any other to service or repair your appliance.


Call heateamCall Baxi Customer Support on 0844 871 1545

Find out more about Baxi Customer Support's range of services

Our values: Delivering exceptional customer service

Our ambition is to set the benchmark for customer service and support in the heating industry. To achieve this, our customer support team is dedicated to ensuring appropriate behaviour at all times, in line with Baxi Customer Support's four values:

  • Responsive and flexible
  • Responsible and trustworthy
  • Reliable and consistent
  • Caring and calm

About Baxi

rosette 1866

Baxi has been keeping homes warm since 1866. Learn all about our past, present and future - and how you could be a part of it.

Learn about Baxi history, awards and careers

Baxi's gas boilers range