About Customer Support


about customer supportOur service division is Baxi Customer Support. Our aim is simple - to keep Britain warm by offering free aftersales support to customers during their warranty period, and providing a range of out of warranty services.

Based in Warwick, our in-house customer contact centre is open 363 days of the year. We have a dedicated and skilled team on hand to help you with your enquiry.

We have a nationwide network of highly skilled, Gas Safe registered engineers. Baxi Customer Support engineers are all trained to be experts in Baxi products so you can relax, safe in the knowledge that we are more qualified than any other to service or repair your appliance.


Call Baxi Customer SupportCall Baxi Customer Support on 0344 871 1545


Find out more about Baxi Customer Support's range of services


Our values: Delivering exceptional customer service

Our ambition is to set the benchmark for customer service and support in the heating industry. To achieve this, our customer support team is dedicated to ensuring appropriate behaviour at all times, in line with Baxi Customer Support's four values:

  • Responsive and flexible
  • Responsible and trustworthy
  • Reliable and consistent
  • Caring and calm

Register your warranty
Register a warranty

Please register your warranty within 30 days of installation to ensure your warranty is valid, for complete peace of mind.

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About Baxi
rosette 1866

Baxi has been keeping homes warm since 1866. Learn all about our past, present and future - and how you could be a part of it.

Learn about Baxi history, awards and careers
Information & advice

Our series of FAQs, technical advice articles and 'How to...' videos are designed to help you understand your boiler, provide helpful tips and even save you money.

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Baxi's gas boilers range