0344 871 1545 *
Our award-winning customer support team looks after all of Baxi, Potterton, Main and Heatrae Sadia domestic products. Whether your product is still under warranty or out of warranty, we are here to help.
For repairs, servicing, warranties and protection plans, please just give us a call on the number above.
If you're looking for a user manual or other literature, please visit our Literature library where you'll find all the information you need for your product.
For general enquiries please contact us using the form on our Contact us page.
Monday to Friday: 8am-6pm
Bank Holidays including Christmas and New Year: 8.30am-2pm
* Calls to 03 numbers will cost the same as calls to standard landline numbers, and will be included as part of any inclusive call minutes or discount schemes for geographic calls.
If you can smell gas you need to act quickly and take the following steps:
- Do not smoke or strike matches and put out any naked flames
- Open all doors and windows immediately to ventilate the room
- Switch off the appliance and do not use it again until it has been checked by a Gas Safe registered engineer
- Turn off the gas supply at the mains if you can
- Call the National Gas Emergency number (see below)
- Contact a Gas Safe Registered engineer to check and fix the appliance
National Gas Emergency number: 0800 111 999Find out more