Customer Support

0344 871 1545 *


Our award-winning customer support team looks after all of Baxi, Potterton, Main, Remeha and Heatrae Sadia domestic products. Whether your product is still under warranty or out of warranty, we are here to help.

For repairs, servicing, warranties and protection plans, please just give us a call on the number above.

If you're looking for a user manual or other literature, please visit our Literature library where you'll find all the information you need for your product.

If you would prefer to email us, please use the form on our Contact us page.  If you would like to send us feedback on our products and services please visit Baxi Customer Relations.

Opening times

Monday to Friday: 8am-6pm
Saturday/Sunday: 8.30am-2pm
Bank Holidays including Christmas and New Year: 8.30am-2pm

* Calls to 03 numbers will cost the same as calls to standard landline numbers, and will be included as part of any inclusive call minutes or discount schemes for geographic calls.

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