Customer Support

0344 871 1545 *

 

Our award-winning, experienced team looks after all Baxi, Potterton, Main and Heatrae Sadia domestic products. Whether your product is still under warranty or out of warranty, we are there to help you whenever you need us.

For repairs, servicing, warranties and protection plans, please call us. Please note, these are our opening hours:

Monday to Friday: 8am-6pm

Saturday/Sunday: 8.30am-2pm

Bank Holidays including Christmas and New Year: 8.30am-2pm

* Calls to 03 numbers will cost the same as calls to standard landline numbers, and will be included as part of any inclusive call minutes or discount schemes for geographic calls.

 

Our award-winning, experienced team looks after all Baxi, Potterton, Main and Heatrae Sadia domestic products. Whether your product is still under warranty or out of warranty, we are there to help you whenever you need us.

For repairs, servicing, warranties and protection plans, please call us. Please note, these are our opening hours:

Monday to Friday: 8am-6pm

Saturday/Sunday: 8.30am-2pm

Bank Holidays including Christmas and New Year: 8.30am-2pm

* Calls to 03 numbers will cost the same as calls to standard landline numbers, and will be included as part of any inclusive call minutes or discount schemes for geographic calls.

Smell gas?

If you can smell gas you need to act quickly and take the following safety steps:

  • Do not smoke or strike matches and put out any naked flames
  • Open all doors and windows immediately to ventilate the room
  • Switch off the appliance and do not use it again until it has been checked by a Gas Safe registered engineer
  • Turn off the gas supply at the mains if you can
  • Call the National Gas Emergency number (see below)
  • Contact a Gas Safe registered engineer to check and fix the appliance.

National Gas Emergency number: 0800 111 999.

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