Customer Support

0344 871 1545 *


Our award-winning customer support team looks after all of Baxi, Potterton, Main and Heatrae Sadia domestic products. Whether your product is still under warranty or out of warranty, we are here to help.

For repairs, servicing, warranties and protection plans, please just give us a call on the number above.

If you're looking for a user manual or other literature, please visit our Literature library where you'll find all the information you need for your product.

For general enquiries please contact us using the form on our Contact us page.

Opening times

Monday to Friday: 8am-6pm
Saturday/Sunday: 8.30am-2pm
Bank Holidays including Christmas and New Year: 8.30am-2pm

* Calls to 03 numbers will cost the same as calls to standard landline numbers, and will be included as part of any inclusive call minutes or discount schemes for geographic calls.

More from Baxi Customer Support

Technical support

Call Baxi's dedicated technical helpline and speak to experienced engineers who know all our products inside out.

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Error codes

Error codes communicate messages about the condition of a boiler. These codes can help your engineer identify any problems with your boiler.

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How to videos

From the basics of boiler care, to advice for installers, we've got it covered with our video guides.

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Information & advice

Our series of FAQs, technical advice articles and 'How to...' videos are designed to help you understand your boiler, provide helpful tips and even save you money.

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About Baxi Customer Support

Baxi Customer Support is our dedicated customer service team, providing expert maintenance, service and support, whenever you need it.

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Interested in commercial products?

If you're looking for information and advice about customer support for Baxi Commercial products, visit the dedicated website today.

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Supporting our brands