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Information and advice

Our series of FAQs, technical advice articles and 'How to...' videos are designed to help you understand your boiler, provide helpful tips and even save you money.

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How to videos

From the basics of boiler care to advice for installers, we've got it covered with our video guides.


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Error codes

Error codes communicate messages about the condition of a boiler. These codes can help your engineer identify any problems with your boiler.

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Technical support

Call Baxi's dedicated technical helpline and speak to experienced engineers who know all of our products inside out.

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Smell Gas?

If you can smell gas you need to act quickly and take the following steps:

Then contact a Gas Safe registered engineer to check and fix the appliance as soon as you can, or call...

Step 1
Do not smoke or strike matches and put out any naked flames


Step 2
Open all doors and windows immediately to ventilate the room


Step 3
Switch off the appliance and do not use it again until it has been checked by a Gas Safe registered engineer
Step 4
Turn off the gas supply at the mains if you can


National Gas Emergency number 0800 111 999

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