Repairs

Baxi supports Potterton boilers, and its dedicated Customer Support team are on hand at

0344 871 1545

A broken boiler can cause a lot of disruption to your daily life. That's why we strive to make sure every repair is carried out as quickly as possible. All Potterton repairs are carried out by the award-winning Baxi Customer Support, who provide a premium service if your Potterton boiler ever needs a repair.

Book your boiler repair with Baxi Customer Support today. If you have a Maintenance and Support plan on your Potterton boiler, you can book a repair online through Domestic and General.

If you have a Maintenance and Support plan on your Potterton boiler, you can book a repair online through Domestic and General  

Why use Baxi Customer Support

  • As the manufacturer, we know our boilers inside out
  • We look after our family of brands, Baxi, Potterton, Main and Heatrae Sadia domestic products
  • We have a nationwide network of Baxi engineers, always on hand to help
  • Our engineers' vans are fully stocked with Baxi Genuine Parts for a first time fix
  • We carry out safety checks on every visit, including CO, flue, gas and electrics

If you're a social housing tenant and your Potterton boiler is in need of repair

Please get in touch with your SLA or Housing Association who will be able to assist you.

If your boiler is showing an error code, visit our error codes page to identify what the issue is. In some cases, you may be able to resolve the problem yourself by following the instructions on the Error Codes page. Other error codes will require an engineer.

Visit the error codes page

If you're a homeowner with a Potterton boiler installed

Contact Baxi Customer Support who will be able to organise for an engineer to come out and organise a one-off service.

Call Baxi Customer Support

You may be interested in our out-of-warranty protection plans which provide up to £1500 worth of approved boiler repairs every year.

Find out more about our Maintenance and Support Plans

Contact your BDM

Your local Potterton Business Development Manager can tailor support to suit your individual requirements.

Contact Your BDM
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