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Register your warranty

Your boiler warranty will provide you with peace of mind and ensure that, in the event of a breakdown, we will provide all parts and labour free of charge.

Register your warranty online

If you would prefer to call us, please contact Baxi Customer Support on 0344 871 1545*

Your boiler warranty gives you complete peace of mind that, in the event of a breakdown, you're completely covered for all labour and parts free of charge. For your warranty to be valid it must be registered with us within 30 days of installation. In addition, you'll need to keep the Benchmark checklist which can be found at the back of the service manual.

If you're a contractor or specifier looking to register multiple warranties:

Please use this form

Remember: To make sure that your warranty is valid, you must

  • Register the warranty within 30 days of installation
  • Keep a completed Benchmark checklist for the product
  • Make sure that the product is serviced every year

Please read our terms and conditions.

If you've moved into a new build property you may need to register the warranty on your new boiler. This can be done through Baxi Customer Support.

Similarly, if you're a homeowner with a newly installed Potterton then you will also need to register your warranty through Baxi Customer Support.

Tenants in social housing should get in touch with their landlord or housing association to make sure their warranty has been registered.

* Calls to 03 numbers will cost the same as calls to standard landline numbers, and will be included as part of any inclusive call minutes or discount schemes for geographic calls.

Contact your BDM

Contact your Business Development Manager to find out more about Baxi Project Hub.

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Baxi Design Service

BaxiDesign offers a free design service for your newbuild hot water and heating systems.

Find out more