What’s going on?

We are changing and improving our current internal processes, this means unfortunately while the phone lines are closed we will not be able to take customer calls to book engineer visits, repairs and servicing. We will also be unable to arrange any maintenance and support plan appointments during this period of essential work.

Help and support

If you smell gas

Call the National Gas Emergency Service on: 0800 111 999

If you do have a problem with your heating or hot water during this time, please check out the help and advice pages. We have the answers to some of the most common heating questions, and you may find what you are looking for.

Thank you for your understanding. We’ll be back as soon as we can, ready to take your calls again.