Our highest priority is the safety of all our valued customers and colleagues, especially as we face the battle against COVID-19. Please read our coronavirus update here


Welcome to Baxi

Baxi is proud to have been manufacturing in the UK since 1866. We are passionate about delivering innovative, energy efficient heating solutions and award winning customer support.

Covid-19 Notice

We recognise the increased uncertainty that coronavirus is causing, and we also know that the heating industry has an important role to play; people still need heating and hot water. We are following government guidelines and recommendations closely, as well as implementing our own practices and procedures to reduce risk. You can read our full policy and updates here.


If you need to book an engineer visit, we ask that you advise the call agent if you, or anyone else in the property, are self-isolating or have symptoms of coronavirus so that we can take the best approach to help you.


Our thoughts are with everyone who has been affected by the coronavirus outbreak.

Which? Trusted Traders

The services provided by our Baxi Customer Service engineers are approved by Which? Trusted Traders.

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