Welcome to Baxi's online press office

Here you will find our latest news, press releases, case studies and videos, as well as information about forthcoming events.

Feel free to contact our PR team if you need any further information, and we will be pleased to help.

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March 2017: Bertrand Schmitt appointed new CEO of BDR Thermea Group

Bertrand schmidtt

BDR Thermea Group, parent company of Baxi Heating UK and Ireland, has announced the appointment of Bertrand Schmitt as its new CEO.

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February 2017: Why is a boiler like a car?

why is a boiler like a car

A boiler needs to be serviced regularly to keep it safe and efficient, but how can installers communicate this to customers?

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January 2017: Risky business

Baxi 150 years

The sale and use of counterfeit spare parts continues to be an issue for the heating sector, with installers under increasing pressure to cut costs wherever possible. General manager at Baxi Genuine Parts, David Willits, explains.

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January 2017: At your service

Baxi 150 years

Jon Phillips, head of product management at Baxi explains how warranties can also provide a steady source of income throughout the year for installers in the form of annual services.

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January 2017: Celebrating 150 years of Baxi

Baxi 150 years

When ironmoulder Richard Baxendale started his own business building railway wagons, creating market-leading heating solutions was probably the last thing on his mind.

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January 2017: Baxi Heating receives Investors in People Award

Investors in People award

Baxi Heating has been rewarded for its efforts in developing and supporting employees across the UK and Ireland with a prestigious Investors in People Award.

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January 2017: Get smart

Thinking outside the boiler

Jon Phillips, head of product management at Baxi, gives a brief overview of what the differences are between smart and connected boilers.

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December 2016: Baxi strongly supports Government proposals on changes to Building Regulations

Baxi 150 years

Baxi has welcomed the Government's proposals on changes to Part L1b of the Building Regulations.

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December 2016: Baxi passes the test with CIPHE accreditation

Thinking outside the boiler

Baxi becomes the first manufacturer to receive an Approved Training Centre (ATC) award from the Chartered Institute of Plumbing and Heating Engineering (CIPHE)

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November 2016: Baxi welcomes launch of HHIC retrofit labelling scheme

Thinking outside the boiler

Baxi has welcomed the HHIC's decision to launch a retrospective boiler labelling scheme.

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October 2016: Celebrating 150 years of a great British icon

Thinking outside the boiler

Jon Phillips, head of product management at Baxi, reflects on 150 years of a great British industrial icon.

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October 2016: Still a place for heat only boilers

Thinking outside the boiler

Jon Phillips, head of product management at Baxi, explains why there is still a place for heat only boilers in today's gas boiler market.

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October 2016: Baxi customer support wins prestigious award

Thinking outside the boiler

Baxi Customer Support, Baxi Heating's customer service division, has scooped a prestigious accolade at the UK Customer Experience Awards.

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October 2016: Baxi gives back on it's 150th anniversary with a £150k boost to Marie Curie 

Baxi 150 years

As part of its 150th anniversary celebrations, leading UK boiler manufacturer Baxi has already smashed its £150,000 fundraising target for its national charity partner Marie Curie.

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Find out about Baxi products in action - read our case studies here.

Boiler case studies

Heritage Homes, an award winning luxury housebuilder in the South West of England, have put Baxi technology at the heart of their zero carbon flagship sites in St Aubyn's Rise in Tiverton and Holland Park in Exeter.

Read the full case study



Selwood HousingWith the help of Baxi, Selwood Baxi Housing was able to adapt to the new constraints of delivering properties with less budget, while still achieving level 3 compliance under the Code for Sustainable Homes, and maintaining the highest standards of heat and hot water provision for tenants.

Read the full case study 



Magenta LivingWhen Magenta Living was looking to replace the old, inefficient back boiler units (BBUs) in almost 800 of its properties in Rock Ferry, they found that trying to exchange the BBUs for traditional boilers was by no means a straightforward task. So they called on the expertise of Baxi to help them solve their back boiler dilemma.


Read the full case study 



Baxi boiler installation case studyBaxi helps set the low carbon standard in Belfast - as part of the UK Technology Strategy Board's (TSB) Retrofit for the Future competition, Eco-Energy (NI) Ltd has installed an integrated heating solution from Baxi as one of the measures to help reduce Carbon Dioxide emissions by 80%.

Find out more about Baxi boilers reducing energy costs.




Boiler installation case studySeal of approval for Baxi from plumber Peter - Peter Doyle of 1st Call Plumbing and Heating chose a Baxi Duo-tec Combi 40 GA for his own refurbishment.

Find out how Peter has found owning a product he's installed many times for his customers.




Renewables case studies

Boiler installation case studyGoing green in Carlisle: Baxi Solarflo solar thermal and Baxi Ecogen - a family in Carlisle utilised Baxi renewable energy solutions to future-proof their own and reduce energy bills.

Read more about Baxi renewables in action.




Baxi Bioflo case studyBaxi Bioflo delivers savings, health and clear conscience for Sovereign Housing Association - a couple in West Berkshire suffering due to a coal-dust allergy are enjoying the health benefits as well as the savings of having a Baxi Bioflo biomass boiler.

Read more about using biomass.




Ecogen case studies

Ecogen case studyCityWest Homes retrofit uses Baxi Ecogen for reduced carbon emissions - installing an award-winning Baxi Ecogen in a retrofit property in Westminster has contributed to its 80% reduction in carbon emissions.

Read more about the Baxi Ecogen in this retrofit project.




Ecogen case study 2Hackney Homes generating carbon reductions - as part of its carbon reduction pilot project, Hackney Homes has installed two Baxi Ecogen dual energy systems.

Find out more about this development.



Baxi's 'How to...' videos are produced by our dedicated service division, Baxi Customer Support. Experts in the heating industry and, as the manufacturers' own engineers, Baxi products, Baxi Customer Support's videos provided step-by-step advice on how to maintain your heating system.

Watch our videos

We're always pleased to hear from customers, affiliates, journalists, businesses or any other individual that wishes to contact us.

Our main contact form is the best way of sending us your enquiries and you can rest assured that someone will respond to you as soon as possible, however, there are some alternative contact methods which we have detailed below.

If you are a journalist, please refer to our media enquiry page. We will be pleased to help you.

If you would like to get in touch with Baxi Customer Support, please call the phone number which is relevant to your enquiry:

  • General enquiries - 0344 871 1525
  • Warranty information - 0344 871 1525
  • Servicing - 0344 871 1525
  • Other enquiries - 0344 871 1545

Our opening times for these numbers are:

  • Monday - Friday, 8am - 6pm
  • Saturday - Sunday, 8:30am - 2pm
  • Bank Holidays, 8:30am - 2pm

If you would like to register a warranty, you can do so 24 hours a day, 7 days a week - call 0344 481 0559.

If you're looking for technical support, our team are on hand to help and can be contacted on 0344 871 1525. The Technical team's opening hours are Monday to Friday, 8am - 6pm and Saturday, 8.30am - 2pm.

News archive

Find Baxi news stories from previous years, to read our latest stories visit the news tab above.

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