Welcome to Baxi's online press office

Here you will find our latest news, press releases, case studies and videos, as well as information about forthcoming events.

Feel free to contact our PR team if you need any further information, and we will be pleased to help.

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September 2016: Made in Britain: Baxi celebrates 150 years of innovation

Baxi 150 years

Jon Phillips, head of product management at Baxi, takes a look back over the last 150 years at the eventful and remarkable history of this extraordinary company.

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August 2016: Heating: what training should merchants focus on?

smart homes

Steve Owens, National Training Manager at Baxi, spoke to us about the importance of training for merchants and how it can be positive for their business.

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July 2016: Installers key to swaying consumer confidence in the smart home

smart homes

 Jon Phillips, head of product management at Baxi, says installers will be key to dispelling myths and building trust in next generation products.

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July 2016: Baxi responds to closure of DECC

sustainable thermal energy

Jeff House, Baxi's regulatory marketing manager, comments on the closing of the Department for Energy and Climate Change.


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July 2016: Trade Talks heat up for boiler manufacturer

A top British-made boiler company is leading the way in developing customer relationships by being the only manufacturer of its kind to exhibit at this year's Trade Talks, hosted by Plumb Center.

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May 2016: Art students hot up on commercial prospects

A group of fine art students from Coventry University have been recognised as some of the hottest prospects in town after their work using Baxi boilers wowed thousands


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May 2016: Be in control

When a new boiler is being fitted, it's a great opportunity to install new or improved heating controls. However, many households still do not have the recommended basic level of heating control, meaning opportunities to reduce energy costs and carbon emissions could be being missed, says Jeff House, Baxi's regulatory marketing manager.

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double points promotion

May 2016: Baxi Works installers rewarded with double points throughout May and June

To celebrate the relaunch of its Baxi Works loyalty scheme, Baxi is offering double points on all boilers registered between May 1 and June 30 2016

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sustainable thermal energyApril 2016: Consumer behaviour will be key to fuelling carbon reduction, says Baxi

Understanding more about the behavioural psychology of consumers will be just as important to reducing carbon emissions as innovative technologies

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April 2016: Baxi shortlisted for prestigious marketing award for informing the industry about ErP

erp award

Baxi have been shortlisted in the 'Innovation - Product Sector' category of the CIM Marketing Excellence Awards.

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March 2016: New look Baxi loyalty scheme just Works

new Works logo

Installers keen to make 2016 a better year for business are set to benefit from the revamped loyalty scheme from Baxi.

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March 2016: Baxi responds to the 2016 Budget


Baxi's Jeff House responds to the Chancellor's 2016 Budget plans.

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March 2016: Proving reliability 

erp award

Above all else, heating installers and consumers want boilers to be reliable - but what goes on behind the scenes to make this a reality? Alisdair Cumming, research and development manager at Baxi, explains more.

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January 2016: Mobile toolbelt keeps installers appy


Installers are set to save time and money this heating season thanks to the launch of Baxi's new Toolbelt app, available now from the App Store and Google Play.

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December 2015: Baxi is hero to zero carbon homes


Award winning luxury house builder Heritage Homes has put Baxi at the heart of its mission to cut energy costs and eliminate carbon.

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November 2015: Residents in for a warm welcome at revamped community centre


Baxi have helped local residents bring a community centre back from the brink by donating a brand new boiler.

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November 2015: Winter warmers: top energy saving tips from Baxi


As fuel prices rise and the temperature drops, more people are becoming conscious to the expense of heating their home. Here are some hints and tips to stay warm without breaking the bank.

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November 2015: Baxi moves full steam ahead with fundraising efforts for Marie Curie


Baxi are on course to meet their £50,000 fundraising target for Marie curie by the end of December.

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November 2015: Baxi in top ten for customer service in the UK


Baxi's Genuine Parts customer service team have been voted into the top 10 of the Top 50 Companies for Customer Service Awards 2015.

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Phex 2016

Baxi will be attending The Plumbing & Heating Exhibition (PHEX) at Old Trafford, Manchester on the 5-6th October and Stamford Bridge and Chelsea on the 16-17th November. PHEX is a great opportunity to get the latest industry insight, learn about new products and to take advantage of all the unique discounts the exhibition has to offer. Baxi representatives will be on hand to showcase the new Baxi 200 Combi & 400 Combi boilers, whilst being available to provide installation advice and answer any questions.

To register for PHEX Manchester - please sign up on the PHEX website

To register for PHEX Chelsea - please sign up on the PHEX website

Installer 2016

Baxi are attending this year's national heating and plumbing show Installer2016 at the Ricoh Arena, Coventry. Installer 2016 lets you get hands on with the latest products and technologies in the industry, and between 10-12th May, Baxi representatives will be on hand at the Boiler Helpdesk to provide installation advice, discuss product features and benefits and answer any questions you may have.

To register for tickets - visit their website

Plumb and Parts Center Trade Talks 2016

Baxi are attending this years Plumb and Parts Center Trade Talks, a 15-date trade tour travelling around the UK between the 5th April and the 14th June. The Plumb and Parts Center Trade Talks tour is a great opportunity for plumbers and installers to meet representatives from Baxi, as well as Plumb Center and Parts Center branch staff. There will be offers and giveaways for attendees, as well as the opportunity to listen to trade talks whilst enjoying food and refreshments.

For more information about the tour - as well as information on how to register - please visit the Plumb Center website.


Find out about Baxi products in action - read our case studies here.

Boiler case studies

Heritage Homes, an award winning luxury housebuilder in the South West of England, have put Baxi technology at the heart of their zero carbon flagship sites in St Aubyn's Rise in Tiverton and Holland Park in Exeter.

Read the full case study



Selwood HousingWith the help of Baxi, Selwood Baxi Housing was able to adapt to the new constraints of delivering properties with less budget, while still achieving level 3 compliance under the Code for Sustainable Homes, and maintaining the highest standards of heat and hot water provision for tenants.

Read the full case study 



Magenta LivingWhen Magenta Living was looking to replace the old, inefficient back boiler units (BBUs) in almost 800 of its properties in Rock Ferry, they found that trying to exchange the BBUs for traditional boilers was by no means a straightforward task. So they called on the expertise of Baxi to help them solve their back boiler dilemma.


Read the full case study 



Baxi boiler installation case studyBaxi helps set the low carbon standard in Belfast - as part of the UK Technology Strategy Board's (TSB) Retrofit for the Future competition, Eco-Energy (NI) Ltd has installed an integrated heating solution from Baxi as one of the measures to help reduce Carbon Dioxide emissions by 80%.

Find out more about Baxi boilers reducing energy costs.




Boiler installation case studySeal of approval for Baxi from plumber Peter - Peter Doyle of 1st Call Plumbing and Heating chose a Baxi Duo-tec Combi 40 GA for his own refurbishment.

Find out how Peter has found owning a product he's installed many times for his customers.




Renewables case studies

Boiler installation case studyGoing green in Carlisle: Baxi Solarflo solar thermal and Baxi Ecogen - a family in Carlisle utilised Baxi renewable energy solutions to future-proof their own and reduce energy bills.

Read more about Baxi renewables in action.




Baxi Bioflo case studyBaxi Bioflo delivers savings, health and clear conscience for Sovereign Housing Association - a couple in West Berkshire suffering due to a coal-dust allergy are enjoying the health benefits as well as the savings of having a Baxi Bioflo biomass boiler.

Read more about using biomass.




Ecogen case studies

Ecogen case studyCityWest Homes retrofit uses Baxi Ecogen for reduced carbon emissions - installing an award-winning Baxi Ecogen in a retrofit property in Westminster has contributed to its 80% reduction in carbon emissions.

Read more about the Baxi Ecogen in this retrofit project.




Ecogen case study 2Hackney Homes generating carbon reductions - as part of its carbon reduction pilot project, Hackney Homes has installed two Baxi Ecogen dual energy systems.

Find out more about this development.



Baxi's 'How to...' videos are produced by our dedicated service division, Baxi Customer Support. Experts in the heating industry and, as the manufacturers' own engineers, Baxi products, Baxi Customer Support's videos provided step-by-step advice on how to maintain your heating system.

Watch our videos

We're always pleased to hear from customers, affiliates, journalists, businesses or any other individual that wishes to contact us.

Our main contact form is the best way of sending us your enquiries and you can rest assured that someone will respond to you as soon as possible, however, there are some alternative contact methods which we have detailed below.

If you are a journalist, please refer to our media enquiry page. We will be pleased to help you.

If you would like to get in touch with Baxi Customer Support, please call the phone number which is relevant to your enquiry:

  • General enquiries - 0344 871 1525
  • Warranty information - 0344 871 1525
  • Servicing - 0344 871 1525
  • NoCO technical helpline - 0844 241 2504
  • Other enquiries - 0344 871 1545

Our opening times for these numbers are:

  • Monday - Friday, 8am - 6pm
  • Saturday - Sunday, 8:30am - 2pm
  • Bank Holidays, 8:30am - 2pm

If you would like to register a warranty, you can do so 24 hours a day, 7 days a week - call 0344 481 0559.

If you're looking for technical support, our team are on hand to help and can be contacted on 0344 871 1525. The Technical team's opening hours are Monday to Friday, 8am - 6pm and Saturday, 8.30am - 2pm.

News archive

Find Baxi news stories from previous years, to read our latest stories visit the news tab above.

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