In-warranty Enquiries

Call heateam on 08706 096 096 for in-warranty enquiries.

If your Baxi boiler requires an engineer visit and is still under warranty you should first contact the installer.

If they have not been able to resolve the issue, then please call our dedicated team on 08706 096 096 and we'll arrange a visit from a CORGI registered heateam engineer in your area.

IMPORTANT!

When you call us, please provide:

Appliance installation address including postcode
Installer name and address
Appliance serial number

Your serial number

The serial number can be found on a barcode sticker:

Inside the drop-down flap at the bottom of the boiler, or
On the top of the boiler, or
Inside the main front panel

Warranty terms and conditions

Your warranty terms and conditions are in the user documentation supplied with your appliance. Your warranty is a free period of cover and does not affect your statutory rights in any way.

Contact Us

Call 08706 096 096 for in-warranty enquiries, annual services and repairs.

Aftersales enquiries

Spread the cost

Our repairs can include a one year boiler breakdown plan. You can spread the payments by Direct Debit. Tel 08706 096 096.

More about plans

Opening Hours

The service division of the Baxi Group are available 363 days a year, taking calls from customers and installers.

View our opening hours

Interactive Guide

Protect yourself

Protect against the cost of future repairs. Call 0870 6000 653 to find out about our breakdown plan options.

Breakdown plan options

Opening Hours

The service division of the Baxi Group are available 363 days a year, taking calls from customers and installers.

View our opening hours

Product Selector

Answer a few simple questions, and we'll suggest the most appropriate Baxi gas boiler.

Choose a gas boiler