Priority Service Register
All major energy suppliers are obliged to provide a range of free services to vulnerable customers through the Priority Service Register (PSR).
The PSR is available to anyone who is of pensionable age, living with a disability or chronic illness, or with a visual or hearing impairment.
Joining the PSR entitles you to the following free services:
- A gas appliance and installation safety check (where everyone in the household is eligible for the PSR)
- Quarterly meter readings
- Help to move a meter if it is in an inconvenient position
- A personal password system for gas and electricity staff to use every time they call at the person's home, to confirm they are genuine
- Help if they have difficulty in using certain appliances
- Their bills can be sent to a friend or family member on their behalf
- Bills can be supplied in different formats, such as large print or Braille, by cassette or in a different language
Contact your energy supplier if you want to join.
Alternatively, you can visit the consumer watchdog Energywatch's website (now part of Consumer Focus) and complete an online registration form which will be sent to your supplier.
You can also register by phoning the Energywatch helpline on 08459 06 07 08.
If you are finding it difficult to pay your energy bills, there's more information in this leaflet, click here to see leaflet.
Useful links
Heating & Hotwater Industry Council (HHIC)
Energywatch
Consumer Focus
Home Heat Helpline Tel: 0800 336699
British Gas Home Energy Care Register Tel: 0845 955 5404
Scottish Power and SP Manweb Tel: 0845 2727111
EDF Energy - customers with special requirements Tel: 0800 269450
E.ON Guidance and Caring Energy
Scottish & Southern Energy
Southern Electricity (Southern Electric, SWALEC and Scottish Hydro) Careline Tel: 0800 622838
Npower Warm Response Service Tel: 0808 172 6999