If you have a product that you can no longer find mentioned on our website, it is possible that we have stopped producing it. However, this does not mean that we stop supporting, maintaining or repairing the products that we no longer manufacture.
We can help you with any user guides, installation instructions or brochures that you may need, as well as spare parts that you require for any discontinued products.
However, if you are looking for a new boiler for your home, try our Find a boiler tool.
Please be reassured that we continue to support the products we no longer manufacture but that are still under warranty. This means that Baxi warranties, extended warranties, and any servicing contracts still apply.
All warranties are provided by Baxi's dedicated customer service division, heateam. To learn more about their services, including the warranties they provide, visit the heateam website.
If your initial Baxi product warranty has expired, you can relax about future repair bills by taking out one of our breakdown plans; even if your appliance has been discontinued. If your appliance should ever break down, repairs can be costly, so for peace of mind it makes sense to continue to enjoy the benefits of the initial free warranty period for just a small monthly direct debit payment.
An extended warranty gives you access to heateam's nationwide network of Gas Safe registered installers. heateam engineers are experts at repairing Baxi products boast an impressive 95% first time fix rate.
For warranty queries, or to find out how you can benefit from boiler breakdown cover, call heateam on 0844 871 1525.
At Baxi, we are constantly working on developing more energy efficient and reliable products, and sometimes find it necessary to stop producing certain ones. We do, however, continue to help maintain and repair the products that we no longer manufacture.
This means that we continue to provide replacement parts for a number of discontinued products, so please do contact our parts division Baxi Genuine Parts, who will be happy to assist you with any spare parts that you need.
Please bear in mind that Baxi Genuine Parts does not sell directly to the public, but their stockist search option will help you to find your nearest approved stockist.
To make life simpler, we have collated the most popular guides for you to download online - simply find your product in the list below, select the document you require, and download it instantly. Alternatively, to request a piece of literature be emailed to you, please call us on 0844 871 1525.