Service Overview

Call heateam on 08706 096 096 for all aftersales service enquiries.

Baxi aftersales service is provided by heateam - the service division of Baxi Group. Offering free support to customers during the initial warranty period, heateam also offers a range of services for out-of-warranty appliances:

Call heateam on 08706 096 096 for all service enquiries.

Opening hours

We are open every day except Christmas Day and New Years Day.  You can reach us during the following times:

  • Monday to Friday 8am to 6pm
  • Saturday/Sunday 8.30am to 2pm
  • Bank Holidays 8.30 to 2pm
  • Closed Christmas Day and New Years Day

heateam - Baxi's own team of engineers

No-one is more qualified to repair or service your Baxi appliance. heateam engineers are all CORGI registered and specifically trained on Baxi Group products. They work on no other manufacturers' products.

heateam's local response

We aim to have an engineer in your area for a local response. We have over 200 engineers waiting to help you.

Spread the cost

Spread the cost

Our repairs can include a one year boiler breakdown plan. You can spread the payments by Direct Debit. Tel 08706 096 096.

Baxi Duo-tec

Baxi Duo-tec

Our Baxi Duo-tec Combi HE A has been awarded a Best Buy from Which.

Baxi Solo

Baxi Solo

With its clean contemporary styling that fits effortlessly with any modern interior, The Baxi Solo HE is the natural choice.