Products

Aftersales

Baxi aftersales comprises of heateam, our engineering support arm, and interpart, our parts division.

heateam is the service division of Baxi Group; based in Warwick. Our dedicated customer contact centre is supported by a national network of over 200 highly skilled engineers.

For more than thirty years interpart has provided the UK's heating industry with the parts and spares needed to meet the nation's demands for warm homes and hot water.

Repairs

Repairs

To book a Baxi boiler repair you call heateam.

Our number is 08706 096 096.

Service overview

Heateam logo

Baxi's aftersales service is provided by heateam - the service division of Baxi Group.  With a first time fix rate of 95%, heateam engineers are all CORGI-registered, and specifically trained to be experts on Baxi Group products. 

In-warranty enquiries

In-warranty enquiries

If your Baxi boiler breaks down under warranty and your installer has not been able to resolve the fault, call heateam on 08706 096 096.

Extended warranty options

Extended warranty options

For peace of mind about repair bills, we offer a range of breakdown plans. To buy a plan call heateam's insurance partner (Domestic & General) on 08706 000 653.

Servicing

Servicing

Baxi recommends annual services for all its gas appliances to keep your boiler working safely and efficiently.  Have it serviced annually and find out about the benefits.

Parts

Interpart logo

To contact the Baxi Group parts specialist interpart, call 01926 406406 or visit their website on www.interpartspares.co.uk.

Warranty registration

Warranty registration

It is important to register your appliance so that in the unlikely event that it breaks down, we can minimise any  inconvenience to you and your family.

Contact Us

Contact Us

Call 08706 096 096 for in-warranty enquiries, annual services and repairs,

Spread the cost

Spread the cost

Our repairs can include a one year boiler breakdown plan. You can spread the payments by Direct Debit. Tel 08706 096 096.

Opening Hours

Opening Hours

The service division of the Baxi Group are available 363 days a year, taking calls from customers and installers.