Baxi Group completes another successful Benchmark audit

Date:

28/08/2009

Baxi Group, one of the founding manufacturer members of the Benchmark Scheme, recently completed another successful Benchmark audit.  Authorised members are regularly audited to comply with the requirements of the Scheme. 

Compliance with Benchmark demonstrates that Baxi Group supplies products which meet all the required standards and provides support to installers and customers in the supply and after-sales service related to its heating products.

"We are very happy that Baxi Group has successfully completed the Benchmark audit and continues to be a registered Benchmark manufacturer," said Isaac Occhipinti, Benchmark Membership Services Manager.  "We are pleased that a company with Baxi Group's reputation and stature within the industry is supporting the scheme as it can only act to strengthen Benchmark's aim to improve the quality and safety of domestic heating installations in the UK and to outlaw incompetent installers."

Lee Robinson, Baxi Group Customer Service Director and a member of the Benchmark Steering Group, explained: "We are always looking for ways to give the very best service we can, and to support our installers.  Our continuing support of the Benchmark Scheme ensures we employ best practice at every link of the supply chain.  It demonstrates that every product is of the highest quality and efficiency, installed to the highest standard and backed by excellent service and after-sales support."

Benchmark is the nationally-recognised Scheme that places responsibilities on both manufacturers and installers to ensure best practice in the installation, commissioning and servicing of domestic heating and hot water products in line with Building Regulations in England and Wales. It is managed and promoted by the Heating and Hotwater Industry Council (HHIC).  

Manufacturers and product suppliers sign up to the Benchmark Scheme Requirements to supply products which meet all required standards and provide support to installers and customers in the supply and after-sales service related to their products.
 
Installers work to a clear, effective Code of Practice to competently install, commission and service products in line with manufacturers' instructions, including completing Benchmark Checklists and providing support to the customer.
 
Customers receive documented evidence that their product has been correctly installed and is left operating at optimum efficiency. They receive clear information about how to continue to ensure optimum performance and efficiency from the product supplied; any servicing requirements and gain access to effective advice and assistance from installers and product suppliers.
 
Benchmark Checklists are included within the installation instructions of all products supplied by Benchmark members. They are recognised by the Government as an effective means of demonstrating compliance with Building Regulations and are increasingly important for customers for future reference and as evidence of a competent installation for the optional documents section of the Home Information Pack.

More information on the Scheme can be found here.